Director - Product Manager AI & Recruitment Technology

Everise India BPO Services; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Everise India BPO Services seeks an experienced Product Manager to own the strategy and delivery of AI-powered recruitment and healthcare solutions. You will lead cross-functional teams, shape the product roadmap and drive adoption of AI capabilities across global TA and healthcare BPO operations.

You will work with Workday Recruiting, Journeyfront and CCaaS platforms, focusing on improving recruiter productivity and time-to-fill while reducing costs. US shift availability is required.

Qualifications

• 7–12 years of relevant professional experience with about 5+ years in product leadership.
• Experience with global BPO, IT, HRTech, HRMS or Talent Acquisition operations, preferably North America.
• Hands-on experience delivering AI-enabled products into production with measurable outcomes.
• Practical experience with Workday, Journeyfront or comparable ATS platforms and integrations.
• Understanding of CCaaS, conversational AI and contact center integrations.
• Ability to translate business challenges into scalable technology solutions.
• Candidate must be able to work in US shifts.

Responsibilities

• Own the product vision, roadmap, prioritization and delivery of AI-enabled recruitment solutions.
• Identify and implement AI capabilities such as candidate matching, automated screening, and conversational AI.
• Partner with global HR/TA teams and Healthcare BPO operations to optimize workflows.
• Collaborate on ATS integrations with platforms like Workday Recruiting and Journeyfront.
• Coordinate with engineering and vendors; manage assessments, integrations and performance.
• Define KPIs such as Cost per Hire, Time-to-Fill, recruiter productivity and ROI.

Skills

Product management

AI product experience

ATS

CCaaS integrations

Stakeholder management

Analytics

Vendor management

Global BPO experience

Tools

Workday Recruiting

Journeyfront

CRM

HRIS

Job description

Product Manager AI, Healthcare BPO & Recruitment Technology Role Overview We are seeking an experienced Product Manager to drive the strategy and delivery of AI-powered products for global Talent Acquisition (TA) and Healthcare BPO operations. The role requires strong product leadership, hands‑on AI product experience, ATS expertise, recruitment assessment technology and knowledge of CCaaS platforms to improve recruiter productivity, reduce Cost per Hire and accelerate time-to-fill.

Key Responsibilities

• Product Strategy: Own the product vision, roadmap, prioritization and delivery of AI-enabled recruitment solutions aligned with business objectives.
• AI & Automation: Identify and implement AI capabilities such as candidate matching, automated screening, conversational AI, recruiter copilots and workflow automation.
• Healthcare BPO & TA Operations: Partner directly with global HR/TA teams and Healthcare BPO operations to optimize sourcing, screening, candidate engagement, recruitment workflows and operational efficiency.
• ATS & Integrations: Work with platforms such as Workday Recruiting, Journeyfront or equivalent ATS solutions, integrating HRIS, CRM, sourcing, assessment and onboarding systems.
• Assessment Technologies: Collaborate with recruitment assessment providers and platforms to integrate skills assessments, aptitude tests, behavioral assessments, language proficiency testing and AI-enabled candidate evaluations into recruitment workflows.
• CCaaS & Conversational Technology: Leverage platforms such as Genesys, NICE, Amazon Connect or Five9 to improve candidate communication, automate outreach and enhance recruiter efficiency.
• Engineering & Vendor Management: Guide engineering teams on product requirements, technical priorities and delivery. Manage technology vendors, assessment partners, POCs, integrations and performance.
• Business Outcomes: Define and track KPIs including Cost per Hire, Time-to-Fill, recruiter productivity, candidate conversion, assessment completion rates, automation adoption and ROI.

Required Qualifications & Experience

• 7-12 years of relevant professional experience, including approximately 5+ years in product management or product leadership, with demonstrated progression in ownership.
• Experience with global BPO, IT, HRTech, HRMS, RPO, recruitment outsourcing or Talent Acquisition operations, preferably supporting North America (ET time zone) and at least one additional market.
• Recent hands-on experience delivering AI-enabled products into production, with measurable business outcomes.
• Practical experience with Workday, Journeyfront or comparable enterprise ATS platforms. assessment platforms, including integrations, vendor management and assessment workflow optimization
• Understanding of CCaaS, conversational AI, voice automation and contact center integrations.
• Proven ability to define product strategy, lead cross-functional engineering teams and manage external technology vendors.
• Strong stakeholder management, analytical skills and experience translating business challenges into scalable technology solutions.
• Candidate needs to work in US shifts.

Preferred Qualifications

• Experience with LLMs, generative AI, RAG, agentic workflows and voice AI.
• Knowledge of ATS/CRM/HRIS integrations, APIs and workflow automation.
• Familiarity with recruitment assessments, candidate scoring, assessment validity, background checks, compliance and international recruitment requirements.
• Experience with product analytics, responsible AI, data governance and experimentation.