Director, Technical Support Engineering ( HR AI Platform Startup)

Nutanix; Santa Clara (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Nutanix is seeking a senior leader to define the vision and scale the Product Support function for enterprise customers. You will build and lead a global team, drive hiring, capability development, and executive‑level governance to ensure delivery excellence.

You will establish architectural standards across ATS, HRIS, and ecosystems, guiding complex integrations and API‑driven solutions. Strong stakeholder management and a track record in high‑growth settings are essential.

Qualifications

• 10+ years of experience in enterprise SaaS, product implementation, and/or solution architecture.
• 5+ years in leadership roles, managing and scaling high‑performing teams.
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact.
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred.
• Executive presence with ability to influence at C‑level.
• Ability to operate in high‑growth, ambiguous environments and drive structured outcomes.
• Top‑tier consulting or enterprise transformation experience is a strong plus.
• Bachelor's or Master's degree in Computer Science or Engineering.

Responsibilities

• Define vision, operating model, and growth strategy for the Product Support function.
• Build and lead a global, high‑performing team with hiring and capability-building.
• Own end‑to‑end delivery outcomes for large enterprise accounts (implementations, expansions, optimization).
• Partner with senior customer stakeholders and executive leadership to drive adoption and value realization.
• Lead executive escalations and ensure governance across complex deployments.
• Set the bar for solution architecture and design across ATS, HRIS, and ecosystem platforms.
• Guide integration efforts involving APIs, data models, and enterprise‑scale integrations.
• Drive standardization through reusable frameworks, accelerators, and best practices.
• Establish metrics, capacity planning, forecasting, and resource optimization.

Skills

Enterprise SaaS

Leadership

Stakeholder management

Executive presence

Delivery excellence

Education

BSc/MS in CS or Engineering

Tools

APIs

SQL

JSON/XML

Python

Job description

Define the vision, operating model, and growth strategy for the Product Support function. Build, scale, and lead a high‑performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession.

Customer Impact & Delivery Excellence

Own end‑to‑end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization.

Partner with senior customer stakeholders as a trusted advisor, driving adoption and long‑term value realization.

Lead executive‑level escalations and ensure strong governance across complex deployments.

Solutioning & Technical Excellence

Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms.

Guide teams on complex implementations involving APIs, data models, and enterprise‑scale integrations.

Drive standardization through reusable frameworks, accelerators, and best practices.

Strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent).

Qualifications

• 10+ years of experience in enterprise SaaS, product implementation, and/or solution architecture
• 5+ years in leadership roles, managing and scaling high‑performing teams
• Proven track record of delivering complex, global enterprise implementations with measurable customer impact
• Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred
• Exceptional stakeholder management and executive presence, with the ability to influence at C‑level
• Demonstrated ability to operate in high‑growth, ambiguous environments and drive structured outcomes
• Background in top‑tier consulting firms or enterprise transformation programs is a strong plus
• Bachelor's or Master's degree in Computer Science, Engineering

Partnering & Alignment

Partner closely with Product, Engineering, Customer Success, and Sales to align on roadmap, customer needs, and delivery priorities.

Act as the voice of the customer, influencing product innovation and go‑to‑market strategy.

Contribute to global initiatives, including AI‑driven interview frameworks and solution evolution.

Operational Rigor & Scale

Establish metrics‑driven execution: delivery health, customer satisfaction, adoption, and team productivity.

Drive capacity planning, forecasting, and resource optimization across regions.

Continuously improve delivery processes to enable scalability and predictability.