Director, Product Management — Servicing Experience

Information Technology Senior Management Forum; New York (NY); On-site; USD 251,000 - 287,000; Full time

Job summary

Capital One is seeking a Director, Product Management, Servicing Strategy in New York, NY to lead the development of frontline agent experiences and multi-disciplinary product initiatives. The role centers on translating strategy into customer-centric digital products and scalable solutions.

You will collaborate with cross-functional teams, drive transformational leadership, and ensure alignment with Capital One's product framework while delivering measurable value for customers and the business.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Skills

Product Management

Business Strategy

Leadership

Cross-functional collaboration

Customer-centric

Education

Bachelor's degree

Job description

Capital One is seeking a Director, Product Management, Servicing Strategy in New York, NY to lead the development of frontline agent experiences and multi-disciplinary product initiatives. The role centers on translating strategy into customer-centric digital products and scalable solutions.

You will collaborate with cross-functional teams, drive transformational leadership, and ensure alignment with Capital One's product framework while delivering measurable value for customers and the business.