Director, Product Management — Servicing Strategy

Capital One National Association; New York (NY); On-site; USD 251,000 - 287,000; Full time

Job summary

Capital One is seeking a Director of Product Management for the Servicing Strategy team in New York. You will shape product strategy, define roadmaps, and deliver customer-centric experiences that empower frontline agents and improve service outcomes.

You will collaborate across tech, product, and operations to translate business goals into scalable digital products, applying human-centered design and measurable impact. This is a senior role with significant strategic influence.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Lead product initiatives within the Servicing Strategy Agent Experiences and Insight Product Team.
• Define and deliver high impact product solutions that enhance customer service experiences.

Education

Bachelor's degree in any field

Job description

Capital One is seeking a Director of Product Management for the Servicing Strategy team in New York. You will shape product strategy, define roadmaps, and deliver customer-centric experiences that empower frontline agents and improve service outcomes.

You will collaborate across tech, product, and operations to translate business goals into scalable digital products, applying human-centered design and measurable impact. This is a senior role with significant strategic influence.