Director, Agent Experience Strategy Products

Capital One; Chicago (IL); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One seeks a Director of Product Management to lead the Servicing Strategy Agent Experiences and Insight Product Team in Chicago. You will shape the tools that empower our frontline, driving innovative, customer-centric experiences through technology.

This role requires translating business strategy into consumer-facing digital products, leading cross-functional teams, and aligning stakeholders to deliver measurable outcomes across our servicing platform.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Lead cross-functional teams to solve customer problems and drive organizational alignment.

Skills

Product Management

Education

Bachelor's degree

Job description

Capital One seeks a Director of Product Management to lead the Servicing Strategy Agent Experiences and Insight Product Team in Chicago. You will shape the tools that empower our frontline, driving innovative, customer-centric experiences through technology.

This role requires translating business strategy into consumer-facing digital products, leading cross-functional teams, and aligning stakeholders to deliver measurable outcomes across our servicing platform.