Director of Agent Experience & Servicing Innovation

Capital One; Richmond (VA); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One is seeking a Director of Product Management in Richmond, VA to lead the Servicing Strategy Agent Experiences and Insight Product Team, shaping frontline tools that empower our customers through human-centered design and cutting-edge technology.

The role requires a Bachelor's degree and 5+ years of Product Management experience, with a track record translating strategy into consumer-facing digital products.

Qualifications

• Bachelor's degree in any field with at least 5 years of Product Management experience.
• Experience translating business strategy into consumer-facing digital products.

Skills

Product management

Education

Bachelor's degree

Job description

Capital One is seeking a Director of Product Management in Richmond, VA to lead the Servicing Strategy Agent Experiences and Insight Product Team, shaping frontline tools that empower our customers through human-centered design and cutting-edge technology.

The role requires a Bachelor's degree and 5+ years of Product Management experience, with a track record translating strategy into consumer-facing digital products.