Director, Product Development - LH

Luminare Health; Rosemont (IL); Hybrid; USD 118,000 - 222,000; Full time

Job summary

Luminare Health in Rosemont, IL seeks a Director of Product Development and Implementation to lead PDLC, drive market readiness, and align product, sales, operations, and service teams. You will establish governance, stage gates, and cross-functional accountability while defining operating models, playbooks, and post-launch metrics to speed time to market.

This role requires 10+ years experience, strong leadership, and ability to translate strategy into scalable delivery.

Qualifications

• Bachelor’s degree with 10+ years of experience.
• 4 years of managerial experience.
• 4 years of product management and solutioning experience.
• Strong sales and client/customer support and retention experience.
• Excellent written, verbal and interpersonal communication skills.
• Superior organizational skills and attention to detail.
• Ability to work independently and manage deadlines.
• Experience with Microsoft Office applications.

Responsibilities

• Ensure products are fully defined, packaged, and market-ready.
• Establish governance, stage gates, and decision frameworks.
• Drive cross-functional accountability and alignment through the lifecycle.
• Define service models and support structures for ongoing delivery.
• Review proposals for RFPs and ensure training content accuracy.

Skills

Sales & client retention

Strong communication

Analytical skills

Project management

Cross-functional leadership

Organizational skills

Education

Bachelor’s Degree

MBA (Master of Business Administration)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Pragmatic Marketing tools

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.Job SummaryThe Director of Product Development and Implementation is responsible for ensuring products are fully defined, market-ready, and operationally executable—from concept through launch and ongoing delivery. This role ensures product readiness across value proposition, pricing, sales enablement, implementation, and service operations, partnering cross-functionally to confirm products can be effectively sold, implemented, and supported at scale. In parallel, the role establishes and embeds rigorous product development lifecycle (PDLC) practices, including standardized processes, governance, and documentation (e.g., requirements, business cases, operating models, and playbooks) to drive consistency, accountability, and speed to market. Ultimately, this leader bridges strategy and execution by translating innovation into scalable, repeatable performance. They are a central integrator across product, sales, operations and service with the ability to prioritize and delegate appropriately.Job Responsibilities:Product Readiness & Launch ExecutionEnsure all products are fully defined, packaged, and market-ready (value proposition, pricing, target segments)Confirm sales readiness, including positioning, collateral, and enablementOwn go‑to‑market readiness gates to ensure products can be launched with confidenceEstablish clear success metrics and post-launch monitoringOperational & Service ReadinessEnsure products can be implemented, delivered, and serviced at scaleAlign cross-functional teams (ops, claims, clinical, network, customer service) on processes and workflowsIdentify and resolve operational gaps and dependencies prior to launchDefine service models and support structures for ongoing deliveryReview of proposal content for RFPs and other internal resourcesWork with Luminare Health Product Managers to ensure content provided to Training team is accurate and/or updated when product changes occurProduct Development Lifecycle (PDLC) LeadershipDesign and implement standardized PDLC processes from ideation through launch and optimizationEstablish governance, stage gates, and decision frameworksDrive cross-functional accountability and alignment throughout the lifecycleImprove speed to market while managing execution riskDocumentation & Process DisciplineDevelop and maintain core product documentation (requirements, business cases, operating models, playbooks)Create a repeatable framework for product definition and deliveryEnsure documentation enables clarity, scalability, and knowledge transferInstitutionalize best practices and continuous improvementCross-Functional Leadership & AlignmentServe as the central integrator across product, sales, operations, and serviceAlign stakeholders on priorities, tradeoffs, and execution plansDrive resolution of conflicts and competing demandsJob Requirements:Bachelor’s Degree with 10 years of experience4 years of managerial experienceStrong sales and client/customer support and retention experience.4 years of relevant product management and solutioning experience (NOTE: change to set years and an “or” statement)Demonstrated experience building relationshipsSuperior written, verbal and interpersonal communication skills including the ability to interact and collaborate with all levels of associates in the organization as well as clients, brokers and other external partiesExceptional organizational skills and attention to detail, as well as a high degree of creativity, flexibility and self-directionStrong analytical skills, including use of data and analytics tools to measure and evaluate the effectiveness of solutions and then provide recommendations.Resourceful in the ability to identify and obtain new sources of informationAbility to work independently, problem solve, and make decisions with limited supervisionDemonstrated ability to plan, prioritize, coordinate and manage projects in a deadline-sensitive environmentExtensive experience and proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and OutlookPreferred Requirements:Health care payer / TPA industry backgroundMasters degree in business administration with emphasis in marketingExperience with product lifecycle tools like pragmatic marketingFamiliarity with point solution vendors in the healthcare spaceThis is a hybrid role, based in Rosemont, IL#LI-TR1INJLFAre you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!EEO Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.Pay Transparency Statement:At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.Min to Max Range:$118,300.00 - $222,200.00Exact compensation may vary based on skills, experience, and location.