Implementation Director

Lumeris Inc.; Innovation (VA); On-site; USD 114,000 - 155,000; Full time

Benefits offered by this job

Medical, Vision & Dental Plans

FSA/HSA

Life Insurance & Disability

PTO/Sick Time

Employee Assistance Program

401k with company match

ERG & Inclusion Programs

Learning & Development

Employee Discounts

Wellness & Volunteer Days

Job summary

Lumeris is hiring an Implementation Director to lead end-to-end implementations of Tom within health systems. You will own timelines, milestones, and cross-functional coordination across clinical, technical, and operational teams, ensuring operational readiness and a successful transition to Customer Success.

The role requires strategic leadership beyond project management, coaching teams, and guiding implementation models to improve deployment outcomes.

Qualifications

• Bachelor's degree or equivalent with 12+ years in PMO/Healthcare.

Responsibilities

• Owns end-to-end implementations from kickoff to go-live.
• Coordinate cross-functional teams across clinical, technical, and operational areas.
• Configure platform and integrations; train customer teams.
• Ensure operational readiness and smooth transition to Customer Success.
• Lead risk management and issue resolution across programs.
• Develop and maintain implementation models and templates.
• Provide program updates and manage timelines and budgets.
• Foster collaboration with internal/external clients and partners.
• Travel 10-25% to client sites as needed.
• Mentor and coach team members across functions.

Skills

Executive presence

Interpersonal skills

Negotiation

Influencing

Facilitation

Organizational skills

Prioritization

Judgement

Conflict resolution

Cross-functional collaboration

Education

Bachelor's degree or equivalent 12+ years of related experience in Project Mgmt/Healthcare

Tools

Atlassian

Smartsheet

Salesforce

ServiceNow

Tableau

Job description

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.

Position: Implementation Director

Position Summary: Lumeris is physician-founded, mission-driven, and building the future of primary care. Our platform, Tom, is an agentic AI that works alongside care teams — automating routine tasks, surfacing the Best Next Action for every patient in real time, and delivering proactive outreach before, during, and after patient visits. Built on billions of clinical data points and over 100 EHR integrations, Tom powers Primary Care as a Service — helping health systems improve outcomes, reduce burden on physicians, and deliver value-based care at scale. As an Implementation Director, you make Tom real inside a health system. You'll lead end-to-end implementations from kickoff through go-live — owning timelines, milestones, and cross‑functional coordination across clinical, technical, and operational teams. You will configure the platform and integrations, train customer teams, ensure operational readiness, and manage the critical transition to Customer Success. This role requires strategic leadership, not just project management — you'll guide implementation models, coach cross‑functional teams, resolve risks in real time, and continuously sharpen the approach so every deployment is better than the last. Your work sets the trajectory for the entire partnership.

Primary Responsibilities

• Has functional ownership, provides strategic direction and influence, and ensures project team success across all implementations.
• Helps coach, mentor, motive, support, and develop team members across functions.
• Fosters accountability and collaboration to ensure team member and overall team success.
• Guides the creation of implementation models for clients and supports the development of technical solutions.
• Oversees and/or guides implementations to successful conclusion, ensuring timeline, resourcing, and budget parameters are met.
• Anticipates and balances the needs of multiple key partners by adapting in real time to align with demands and different situations.
• Develops and maintains collaborative relationships with internal/external clients, vendors, and partners.
• Effectively establishes priorities, communicates and guides program expectations, and provides program updates as appropriate.
• Coordinates and collaborates cross‑functionally on strategic development, operational planning, and implementation planning of the program to align with both Lumeris and client\'s vision and contractual delivery timelines.
• Ensures continued alignment on initiative and implementation methodologies.
• Oversees cross‑functional project teams by providing direction, delegation, and removal of obstacles experienced by cross‑functional project teams.
• Coaches, mentors, and motivates to program team members and client SMEs to ensure the strategic and operational goals of the implementation are met.
• Reports/communicates deviations to program timeline and/or scope and facilitates discussions to achieve positive resolution.
• Ensures established initiative documentation processes are adhered to.
• Utilizes approved tools and processes to ensure maintenance and versioning of key deliverable templates, including development and maintenance of tracking mechanisms for efficient movement.
• Ensures processes, systems, tools, and organizational resources are in place to initiate, plan, execute, and monitor programs, including guiding a successful transition to support and maintenance teams upon program close.
• Responsible for ensuring Risk mitigation and Impediment resolution processes are being adhered to by project teams and escalates Risks and Impediments internally and with clients when deemed necessary.
• Collaborates cross‑functionally to identify and institute program management process improvements.
• Supports team in learning new solutions and continuously improving the approach to implementation and the deliverables used to support implementation.
• Meaningfully contributes to the success and standardization of the approach for transitioning from implementation to ongoing operations.

Qualifications

• Bachelor's degree or equivalent 12+ years of related experience in a Project Management Office; Healthcare Management Consulting or an equivalent position in the Healthcare Industry or the knowledge, skills, and abilities to succeed in the role
• Highly skilled at overseeing multiple large complex health plan programs or projects
• Executive presence with excellent interpersonal, negotiating, influencing, facilitation, organizational, prioritization, judgement, and conflict resolution skills
• Solid understanding of program management methodologies (e.g. Agile, Waterfall, Scum, Six Sigma) with the proven ability to own and oversee multiple programs or projects at one time
• Proven ability to apply business process methodologies and best practices to ambiguous and complex business and technical problems and create working solutions that enable a success
• High‑caliber analytical, problem‑solving, and critical thinking skills with the proven ability to identify, develop, communicate, implement, and impact process improvements and strategic initiatives
• Top‑notch collaboration skills with the ability to foster strategic relationships and partner with cross‑functional teams
• Excellent communication and presentation skills with the ability to bring people to a common understanding and reach consensus
• Ability to set and foster strategic direction
• Demonstrated ability to effectively guide, develop, motivate, and direct team members and internal/external partners to successfully achieve defined goals
• Ability to identify and resolve impediments, mitigate risks, develop detailed timelines, perform resource allocations, and run internal and external meetings
• Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation
• Experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
• Ability to travel 10-25% to client site and other locations a directed by the business need
• Preferred: Advanced degree PMP (Project Management Professional) and/or PMI-ACP (Agile Certified Practitioner) Certification

Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.

#LI-Remote

Pay Transparency

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance‑based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $113,800.00-$154,525.00.

Benefits of working at Lumeris

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...

Member Facing Position: No- Not Member or Patient Facing Position

Drug Screen Requirement: No MVR Required: No Credit Check Required: No

Location: Remote, USA

Time Type: Full time

Lumeris and its partners are committed to protecting our high‑risk members & prospects when conducting business in-person. All personnel who interact with at‑risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID‑19 vaccine. If this role has been identified as member‑facing, proof of vaccination will be required as a condition of employment.

Disclaimer: The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

Join Our Growing Team!

Lumeris is bringing common sense back to the business of healthcare by empowering value‑based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike. We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way. Why Join Lumeris? At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast‑paced, change‑oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.