Director, Process Improvement - Remote

Community Health Systems; Franklin (TN); Remote; USD 120,000 - 170,000; Full time

Job summary

Community Health Systems (CHS) seeks a Director of Process Improvement to lead organization-wide initiatives that enhance quality outcomes, operational efficiency, and financial performance. You will mentor leadership teams, drive evidence-based practices, and champion continuous improvement across hospital and corporate settings.

The role partners with regional leaders to develop skills in process improvement methodologies, focusing on value stream mapping, rapid improvement events, and outcome

Qualifications

• Master's degree in Nursing, Business, Healthcare Administration or related field.
• 5-7 years of process improvement experience focusing on value stream mapping, rapid improvement events, and financial outcome reporting.
• 3-6 years of management experience with direct report responsibilities.
• Six Sigma Green Belt Certification required.

Responsibilities

• Develops and implements a practical process improvement curriculum to support skill development of regional and hospital leadership teams.
• Leads strategic planning efforts and ensures alignment with organizational goals, focusing on revenue enhancement, profitability, and quality outcomes.
• Provides consultation and mentorship to hospital and corporate teams in the development, implementation, and evaluation of process improvement programs.
• Researches and establishes evidence-based practice standards, best practices, and outcome metrics to support hospital and system-wide initiatives.
• Collaborates with corporate and hospital leadership, service line directors, and quality leaders to improve operations and promote a culture of continuous improvement.
• Facilitates and leads process improvement initiatives, including value stream mapping, rapid improvement events, and metrics analysis to identify areas for operational and financial improvement.
• Oversees the efficiency and effectiveness of team efforts in achieving performance improvement objectives and goals.
• Serves as a subject matter expert and resource for hospital markets and quality leaders, providing guidance on process implementation and evaluation.
• Performs other duties as assigned.

Skills

Process improvement

Lean Six Sigma

Leadership

Data analysis

Education

Master's degree (Nursing, Business, Healthcare Administration)

Job description

As a Director Process Improvement at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.

Job Summary

The Director, Process Improvement leads the development and implementation of process improvement strategies and initiatives across the organization to enhance quality outcomes, operational efficiency, and financial performance. This role partners with hospital and regional leadership to develop skills in process improvement methodologies and supports the execution of targeted initiatives. The Director serves as a corporate resource and mentor for performance improvement, fostering collaboration and the adoption of evidence-based best practices.

Essential Functions

• Develops and implements a practical process improvement curriculum to support the skill development of regional and hospital leadership teams.
• Leads strategic planning efforts and ensures alignment with organizational goals, focusing on revenue enhancement, profitability, and quality outcomes.
• Provides consultation and mentorship to hospital and corporate teams in the development, implementation, and evaluation of process improvement programs.
• Researches and establishes evidence-based practice standards, best practices, and outcome metrics to support hospital and system-wide initiatives.
• Collaborates with corporate and hospital leadership, service line directors, and quality leaders to improve operations and promote a culture of continuous improvement.
• Facilitates and leads process improvement initiatives, including value stream mapping, rapid improvement events, and metrics analysis to identify areas for operational and financial improvement.
• Oversees the efficiency and effectiveness of team efforts in achieving performance improvement objectives and goals.
• Serves as a subject matter expert and resource for hospital markets and quality leaders, providing guidance on process implementation and evaluation.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
• This is a remote opportunity.

Requirements:

• Master's Degree in Nursing, Business, Healthcare Administration, or a related field required
• Actively enrolled in a relevant Master’s degree program may be considered
• 5-7 years of experience in process improvement with a focus on value stream mapping, rapid improvement events, and financial outcome reporting required
• 3-6 years of management experience with direct report responsibilities required
• Six Sigma Green Belt Certification required

Preferences:

• Experience in multiple healthcare settings or systems with diverse operational sites preferred
• Lean Six Sigma Black Belt preferred

Knowledge, Skills and Abilities

• Expertise in process improvement methodologies, including Lean and Six Sigma.
• Strong knowledge of computer systems, information management, and data analysis.
• Excellent interpersonal, leadership, and project management skills.
• Proven ability to mentor and develop staff, fostering a culture of continuous learning and improvement.
• Effective verbal and written communication skills, with the ability to present complex information in a clear, actionable manner.
• Strong analytical skills with a focus on driving measurable outcomes.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.