Director, Process Improvement - Remote

CHS Career Site; United States; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Comprehensive health insurance

401(k) retirement savings plan

Education support

Student loan assistance

Life and disability insurance

Flexible spending account

Job summary

Community Health Systems, Inc. is seeking a Director of Process Improvement to lead organization-wide process improvement initiatives, partner with hospital and regional leadership, and mentor teams in applying Lean and Six Sigma methodologies to improve quality, efficiency, and financial performance.

The role is remote, requiring strong strategic planning, cross-functional collaboration, and a commitment to evidence-based practices across CHS’s 40 markets and multiple facilities.

Qualifications

• Expertise in process improvement methodologies, including Lean and Six Sigma.
• Strong knowledge of computer systems, information management, and data analysis.
• Excellent interpersonal, leadership, and project management skills.
• Proven ability to mentor and develop staff, fostering a culture of continuous learning and improvement.
• Effective verbal and written communication skills, with the ability to present complex information clearly.
• Strong analytical skills with a focus on driving measurable outcomes.

Responsibilities

• Develops and implements a practical process improvement curriculum to support regional and hospital leadership teams.
• Leads strategic planning efforts aligned with organizational goals, focusing on revenue enhancement, profitability, and quality outcomes.
• Provides consultation and mentorship to hospital and corporate teams in process improvement programs.
• Researches and establishes evidence-based practice standards, best practices, and outcome metrics.
• Collaborates with leadership to improve operations and promote a culture of continuous improvement.
• Facilitates and leads process improvement initiatives, including value stream mapping and rapid improvement events.
• Oversees the efficiency and effectiveness of team efforts toward performance improvement objectives.
• Serves as a subject matter expert for hospital markets and quality leaders.

Skills

Process improvement

Lean Six Sigma

Six Sigma Green Belt

Data analysis

Leadership

Education

Master's degree in Nursing

Master's degree in Business

Master's degree in Healthcare Administration

Active enrollment in a relevant Master's degree program

Job description

Our Benefits:

• Competitive compensation
• Paid time off for vacations, holidays, and illness
• Comprehensive health insurance (medical, dental, vision, prescription)
• 401(k) retirement savings plan
• Education support and student loan assistance
• Life and disability insurance
• Flexible spending account

As a Director Process Improvement at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.

Job Summary

The Director, Process Improvement leads the development and implementation of process improvement strategies and initiatives across the organization to enhance quality outcomes, operational efficiency, and financial performance. This role partners with hospital and regional leadership to develop skills in process improvement methodologies and supports the execution of targeted initiatives. The Director serves as a corporate resource and mentor for performance improvement, fostering collaboration and the adoption of evidence-based best practices.

Essential Functions

• Develops and implements a practical process improvement curriculum to support the skill development of regional and hospital leadership teams.
• Leads strategic planning efforts and ensures alignment with organizational goals, focusing on revenue enhancement, profitability, and quality outcomes.
• Provides consultation and mentorship to hospital and corporate teams in the development, implementation, and evaluation of process improvement programs.
• Researches and establishes evidence-based practice standards, best practices, and outcome metrics to support hospital and system-wide initiatives.
• Collaborates with corporate and hospital leadership, service line directors, and quality leaders to improve operations and promote a culture of continuous improvement.
• Facilitates and leads process improvement initiatives, including value stream mapping, rapid improvement events, and metrics analysis to identify areas for operational and financial improvement.
• Oversees the efficiency and effectiveness of team efforts in achieving performance improvement objectives and goals.
• Serves as a subject matter expert and resource for hospital markets and quality leaders, providing guidance on process implementation and evaluation.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
• This is a remote opportunity.

Requirements:

• Master's Degree in Nursing, Business, Healthcare Administration, or a related field required
• Actively enrolled in a relevant Master’s degree program may be considered
• 5-7 years of experience in process improvement with a focus on value stream mapping, rapid improvement events, and financial outcome reporting required
• 3-6 years of management experience with direct report responsibilities required
• Six Sigma Green Belt Certification required

Preferences:

• Experience in multiple healthcare settings or systems with diverse operational sites preferred
• Lean Six Sigma Black Belt preferred

Knowledge, Skills and Abilities

• Expertise in process improvement methodologies, including Lean and Six Sigma.
• Strong knowledge of computer systems, information management, and data analysis.
• Excellent interpersonal, leadership, and project management skills.
• Proven ability to mentor and develop staff, fostering a culture of continuous learning and improvement.
• Effective verbal and written communication skills, with the ability to present complex information in a clear, actionable manner.
• Strong analytical skills with a focus on driving measurable outcomes.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.