Director, Print & Mail Services

Insight Global; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Insight Global seeks a Director of Mail & Print Services to lead mailroom operations and production centers for a major investment banking client in New York City. This on-site role requires coordinating workplace services across multiple offices and ensuring top-tier service delivery while managing budgets and vendor partners.

The ideal candidate has hands-on leadership experience in high-volume corporate environments, with a focus on process improvement, stakeholder management, and team

Qualifications

• Must have 5+ years in mailroom/print/production or related operations.
• Experience in financial services, law, or professional services preferred.
• Own budgets, metrics, and P&L responsibilities.

Responsibilities

• Oversee day-to-day mailrooms, print and production centers, and workplace services across locations.
• Maintain relationships with local leaders and stakeholders to ensure service excellence.
• Coach and develop managers and frontline staff; drive accountability and performance.

Skills

Mailroom operations

Print services

P&L management

Budget ownership

Stakeholder management

Leadership

Vendor management

Job description

Insight Global is seeking a Director, Mail & Print Services to support a leading investment banking client in New York City.

About the Role

This highly visible leadership role is responsible for overseeing mailroom operations, print and production centers, workplace support services, and satellite office operations across multiple locations. The Director will serve as the primary operational leader, ensuring consistent service delivery, process improvement, vendor management, and team development across the organization. The ideal candidate will have experience leading mail, print, production, or corporate service operations within financial services, legal, professional services, or other high-touch corporate environments. This individual must be comfortable balancing executive stakeholder management with hands-on operational leadership and team coaching. This is a fully onsite role requiring 5 days per week in Manhattan.

Responsibilities

• Lead day-to-day operations for mailrooms, print and production centers, workplace support services, and satellite office locations.
• Oversee service delivery across multiple locations while maintaining strong relationships with local business leaders and stakeholders.
• Manage, coach, and develop managers and frontline staff, creating accountability and improving team performance.
• Drive operational excellence through process improvements, policy development, workflow optimization, and service-level tracking.
• Partner with vendors to ensure efficient mail, package delivery, print production, and workplace support operations.
• Monitor operational metrics, budgets, and financial performance, including forecasting and P&L management.
• Build relationships with executive stakeholders and act as the primary escalation point for service-related issues.
• Support conference center and hospitality operations as needed, particularly during high-profile events or periods of increased activity.
• Maintain operational oversight of satellite offices, conducting regular touchpoints and ensuring consistent service standards.
• Identify opportunities to improve workplace services, increase efficiency, and enhance the employee experience.
• Lead performance reviews, succession planning, and employee development initiatives.
• Handle escalations and service recovery situations with urgency, professionalism, and discretion.

Required Skills

• 5+ years' experience managing mailroom operations, print services, production centers, workplace services, or similar operational functions
• Experience within a financial services firm, investment bank, private equity firm, hedge fund, or law firm
• Experience owning budgets, operational metrics, and P&L responsibilities
• Hands-on leadership style with a willingness to work alongside teams during periods of high volume or operational challenges

Preferred Skills

• Experience overseeing conference center operations or workplace hospitality services.
• Experience supporting multiple office locations and remote service teams.
• Knowledge of corporate mail delivery systems, print production environments, and workplace operations technology.