Document and Business Solutions Operations Supervisor

JPMorgan Chase & Co.; City of Rochester (NY); Presencial; USD 70 000 - 90 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. DBS Supervisor will oversee evening courier, print production, and messenger services across multiple NY Midtown locations. The role requires hands-on leadership and operational backup to maintain smooth, high-quality service.

You will drive daily priorities, coach staff, and ensure DBS standards and SLAs are met while safeguarding confidential information. Strong MS Office skills and customer-focused communication are essential.

Qualificações

• End-to-end operations experience in high-volume print production environments.
• 5+ years in high-volume professional printing.
• 5+ years in team management or equivalent leadership in operations.
• Strong MS Office skills, especially Excel.
• Ability to work with minimal supervision in fast-paced production environments.
• Strong customer service mindset and stakeholder communication.
• Detail- and deadline-oriented with confidentiality and controls.
• Prior people leadership experience in an operations environment.

Responsabilidades

• Manage the evening courier vendor and printing requests requiring delivery; coordinate MetroTech-to-Midtown deliveries and all services; split second-shift starting at 1:00 PM.
• Lead services across mail, print production, and messenger; ensure daily workflow meets DBS standards and SLAs.
• Set daily operational priorities; assign work; coordinate coverage to meet service expectations.
• Drive operational improvements: new services, local procedures, inventory, fulfillment, logistics, tracking and reporting in Excel.
• Directly manage team performance: set expectations, coach, give feedback, and take corrective action.
• Ensure health and safety, protect confidentiality, identify and correct non-compliant activities.
• Manage client/stakeholder relationships; respond to service needs and resolve escalations.

Conhecimentos

End-to-end operations

High-volume print production

Team leadership

Microsoft Office (Excel, Word, PowerP)

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Join JPMorgan Chase's Document & Business Solutions and lead teams that power our global operations! As a Supervisor within Document & Business Solutions (DBS), you’ll promote essential mail, print, messenger services in a dynamic environment, championing innovation, accountability, and team development. If you’re passionate about operational excellence and ready to make a meaningful impact, DBS offers the platform to advance your leadership career.

You will work across DBS production environments/locations (4 within NY Midtown area) as needed to meet business demand and customer commitments. This is not a desk-only supervisory role—candidates must be able to lead and also perform end-to-end mail/print/messenger production activities as operational backup when required. Ensure smooth evening operations, including inventory, shredding, supply replenishment, evening courier coverage, and confirming all incoming Metro tech requests are accounted for and handed off properly between teams.

Job Responsibilities:

• Manage the evening courier vendor and pitch book printing requests requiring delivery; coordinate MetroTech-to-Midtown deliveries and all 270 services, including food delivery, toner replenishment, and shred services. This role will be a split second-shift position starting at 1:00 PM.
• Operate with leadership for services (mail, print production, messenger), ensuring daily workflow runs smoothly (capacity, performance, quality, escalations) and meeting DBS standards/SLAs.
• Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
• Operational management & continuous improvement: implement new services/projects, maintain local procedures, manage inventory/fulfillment and logistics, keep advanced tracking/reporting (Excel), and drive process improvements.
• Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.
• Controls, compliance, and safety: identify and correct non-compliant activities, ensure site Health & Safety, and safeguard confidential/personal information.
• Client/stakeholder management: build relationships, respond to service needs, and resolve complex inquiries/escalations (mail research, discrepancies).
• Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.

Required qualifications, skills, and capabilities:

• Proven end-to-end operations experienceinhigh-volume print production environments, with the ability to step into production roles as needed.
• 5+ years’ experience in high volume professional printing.
• 5+ years’ experience in team management or equivalent demonstrated leadership in operations.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook), including comfort retrieving/sorting data in Excel.
• Demonstrated ability to work under minimal supervision, prioritize, and follow through in fast-paced production environments.
• Strong customer service mindset and professional stakeholder communication.
• Detail- and deadline-oriented; high standards for confidentiality and controls.
• Prior people leadership experience in an operations environment, including direct supervision or acting supervisor/team lead responsibilities.