Director, Precision Implementation & Partner Success

PatientPoint, LLC; Cincinnati (OH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

PatientPoint, LLC in Cincinnati and New York is seeking a Director of Precision Implementation & Customer Success to lead the setup and ongoing management of signed Precision partnerships, coordinating internal teams to deliver contractual commitments with quality and on time.

This leader must be fluent in healthtech, skilled in program management and cross‑functional collaboration, and able to translate partnership agreements into executable plans that drive long‑term value for the company and

Qualifications

• 7+ years in partnerships, account management, operations, or related roles.
• Bachelor's degree required.
• Experience implementing healthcare technology products with portals and EHR data.
• Experience managing complex, multi-functional initiatives.
• Understanding of digital advertising principles and partner revshare models.

Responsibilities

• Lead end-to-end implementation of newly signed Precision partnership agreements.
• Serve as key POC with partners for technical setups, business performance, and revenue.
• Serve as the primary internal point of contact for partnership execution and account management.
• Coordinate across Operations, Sales, Product, Marketing, Finance, Legal to deliver commitments.
• Translate contractual terms into actionable project plans and deliverables.
• Identify and mitigate implementation risks and operational challenges.
• Monitor performance against contract terms and partnership objectives.
• Drive alignment across stakeholders to ensure smooth launches.
• Support renewal and expansion by maintaining strong partner relationships.
• Establish repeatable processes to scale partnership implementation.

Skills

Cross-functional collaboration

Project management

Communication skills

Strategic partnerships

Account management

Education

Bachelor's degree

Job description

PatientPoint, LLC in Cincinnati and New York is seeking a Director of Precision Implementation & Customer Success to lead the setup and ongoing management of signed Precision partnerships, coordinating internal teams to deliver contractual commitments with quality and on time.

This leader must be fluent in healthtech, skilled in program management and cross‑functional collaboration, and able to translate partnership agreements into executable plans that drive long‑term value for the company and