Director, Portfolio Performance & PMO

cw; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Cushman & Wakefield is seeking a Director, Portfolio Performance & PMO to lead portfolio governance, performance management, and PMO operations across client accounts. The role partners with Cushman & Wakefield leadership to drive operational excellence, optimize delivery, and ensure financial accountability and client satisfaction.

You will establish governance, reporting, and analytics frameworks, oversee risk management and continuous improvement, and serve as the executive sponsor for PMO

Qualifications

• Lead PMO operations and portfolio governance across client accounts.
• Develop and refine governance frameworks, methodologies, and standards.
• Ensure adherence to contractual obligations and client requirements.
• Provide executive reporting on portfolio performance and risk.
• Collaborate with client leadership to drive value and growth.

Responsibilities

• Lead all PMO functions supporting the Client project portfolio.
• Establish, maintain, and continually improve governance frameworks, methodologies, policies, procedures, standards, and best practices.
• Ensure compliance with contractual obligations, service level commitments, client requirements, corporate policies, and regulatory standards.
• Provide executive oversight of portfolio governance reviews, steering committees, operational review processes, and executive reporting forums.
• Drive consistency in project delivery, controls, documentation, reporting, and performance management across all regions and business lines.
• Serve as the executive sponsor for PMO maturity initiatives, governance enhancements, and operational transformation programs.
• Function as the primary authority for PMO standards, portfolio controls, reporting methodologies, and governance requirements.

Skills

Strategic leadership

PMO governance

Contract compliance

Stakeholder management

Job description

Job Title

Director, Portfolio Performance & PMO

Job Description Summary

Position Summary

The Director, Portfolio Performance & PMO provides strategic leadership and operational oversight for portfolio governance, performance management, PMO operations, reporting and analytics, workforce strategy, continuous improvement, and organizational effectiveness across client account portfolios.

This role serves as a strategic business partner to client stakeholders and Cushman & Wakefield leadership, driving operational excellence, portfolio delivery performance, client satisfaction, financial accountability, and long-term account success.

The Director is accountable for the governance, visibility, performance, and scalability of a complex portfolio of projects and programs while ensuring alignment with client objectives, contractual commitments, operational priorities, and business growth strategies. This role serves as the executive owner of portfolio performance, PMO maturity, delivery excellence, business intelligence, organizational development, risk management, and operational transformation initiatives across the Client account.

In addition to leading PMO operations, the Director partners closely with account leadership to improve financial performance, optimize resource utilization, mitigate operational risk, strengthen client relationships, and support strategic growth opportunities through best-in-class project delivery and governance practices.

Job Description

Director, Portfolio Performance & PMO

Global Occupier Services | Client Account

Position Summary

The Director, Portfolio Performance & PMO provides strategic leadership and operational oversight for portfolio governance, performance management, PMO operations, reporting and analytics, workforce strategy, continuous improvement, and organizational effectiveness across client account portfolios.

This role serves as a strategic business partner to client stakeholders and Cushman & Wakefield leadership, driving operational excellence, portfolio delivery performance, client satisfaction, financial accountability, and long-term account success.

The Director is accountable for the governance, visibility, performance, and scalability of a complex portfolio of projects and programs while ensuring alignment with client objectives, contractual commitments, operational priorities, and business growth strategies. This role serves as the executive owner of portfolio performance, PMO maturity, delivery excellence, business intelligence, organizational development, risk management, and operational transformation initiatives across the Client account.

In addition to leading PMO operations, the Director partners closely with account leadership to improve financial performance, optimize resource utilization, mitigate operational risk, strengthen client relationships, and support strategic growth opportunities through best-in-class project delivery and governance practices.

Key Responsibilities

Account Leadership & Strategic Business Partnership

• Contribute to strategic planning, business priorities, growth initiatives, and operational decision-making.
• Partner with Client leadership and key stakeholders to align project delivery strategies with business objectives and priorities.
• Act as a trusted advisor to client and account leadership regarding portfolio performance, organizational capability and operational risks.
• Support account growth initiatives through operational excellence, service expansion opportunities, delivery innovation, and enhanced client value creation.
• Drive account-wide initiatives that improve client satisfaction, delivery effectiveness, financial outcomes, and organizational performance.
• Participate in executive business reviews, strategic planning sessions, client governance meetings, and account performance reviews.

PMO Leadership, Governance & Contract Compliance

• Lead all PMO functions supporting the Client project portfolio.
• Establish, maintain, and continuously improve governance frameworks, methodologies, policies, procedures, standards, and best practices.
• Ensure compliance with contractual obligations, service level commitments, client requirements, corporate policies, and regulatory standards.
• Provide executive oversight of portfolio governance reviews, steering committees, operational review processes, and executive reporting forums.
• Drive consistency in project delivery, controls, documentation, reporting, and performance management across all regions and business lines.
• Serve as the executive sponsor for PMO maturity initiatives, governance enhancements, and operational transformation programs.
• Function as the primary authority for PMO standards, portfolio controls, reporting methodologies, and governance requirements.

Portfolio Performance, Delivery Excellence & Risk Management

• Establish performance targets, accountability measures, and operational success metrics.
• Monitor project delivery performance, portfolio health, milestone