Director, Portfolio Management

greatamerica; Cedar Rapids (IA); On-site; USD 120,000 - 180,000; Full time

Job summary

GreatAmerica is seeking a Director of Portfolio Management to lead the Portfolio Management function and set training, policy, and staffing standards. You will drive performance through data-informed decision making, mentoring leaders, and partnering with corporate operations to deliver strong customer outcomes.

The role requires building relationships with senior leaders, monitoring trends, and implementing proactive improvements across risk, delinquency, and collections practices.

Qualifications

• Bachelor's degree in business, finance, or related field.
• 7+ years of operations or portfolio management leadership experience.
• Strong leadership, coaching, and mentoring capabilities.

Responsibilities

• Establish portfolio management strategies balancing customer relationships, risk, delinquency, and financial performance.
• Define early-intervention approaches to payment barriers before delinquency.
• Allocate resources based on business needs, risk, and outcomes.
• Lead by example to reinforce culture and drive results across the function.
• Communicate updates and forecast results to senior leadership.
• Monitor risks, trends, and opportunities to improve processes and governance.
• Build team capability through coaching and development.
• Drive change adoption with accountability and measures.
• Oversee escalated portfolio calls and maintain control environments.

Skills

Leadership

Executive presence

Portfolio management

Strategic planning

Risk management

Education

Bachelor's degree, preferably in business/finance

Job description

GreatAmerica is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We have also recently become a bank!

We Are Looking to Add a Key Member to Our Operations Team!

The Director of Portfolio Management is responsible for leading the Portfolio Management function including all facets of training, policy & procedure management, hiring and succession planning. Success in this role means driving high standards for customer service, maintaining acceptable performance in handling all end user and customer interactions, continually driving process improvements and efficiencies, and employing a highly talented and engaged team that has strong relationships with our customers.

As a member of the Corporate Operations leadership team, it is imperative that this individual be a strong role model for the GreatAmerica principles and the GreatAmerica Experience. The right candidate will have a vision for the Portfolio Management function and will drive strategic initiatives that move the function closer to that vision. They should have strong working relationships with leaders at all levels of the organization and be proactive in addressing any customer service and/or complaint issues with the appropriate leaders. They will monitor internal trends with interaction performance and will also monitor industry trends to be able to anticipate future impacts on performance. They should be in tune with customer service and collections best practices outside of GreatAmerica and evaluate ideas for possible implementation. The right candidate will proactively stay abreast of new markets, equipment and programs that GreatAmerica engages in to ensure that our customer service practices continue to meet the needs of the organization. The director is responsible for setting metrics and staffing levels for the function for both the short term and the long term. This individual will mentor and coach Portfolio Management functional leaders, as well as help to identify future leaders within and for the function.

As a Director, Portfolio Management you will:

• Establish portfolio management strategies which balance Customer relationships, risk mitigation, delinquency reduction, and financial performance
• Define and implement early-intervention approaches for addressing payment barriers before accounts progress into later-stage delinquency
• Guide the allocation of portfolio management resources based on business needs, risk, complexity, Customer needs, and expected outcomes
• Model and reinforce the organization's culture by setting expectations for how the function leads, makes decisions, collaborates, and delivers results
• Communicate functional updates to appropriate business leadership
• Communicate achieved and forecasted results, identify performance gaps, and adapt strategies to meet established targets
• Escalate material portfolio risks, emerging trends, and control concerns to appropriate leadership
• Develop benchmarks to monitor performance and to determine staffing needs
• Build team capability through coaching, development, and meaningful opportunities that help the Portfolio Management team members reach their greatest potential
• Lead change adoption by establishing accountability, communication, measures, and reinforcement across the function and in partnership with appropriate business leaders
• Handle escalated Portfolio Management calls/situations
• Foster a culture of risk awareness and accountability by maintaining effective control environments, monitoring key risks, and driving continuous improvement in quality assurance and control practices
• Ensure adherence to applicable policies, standards, procedures, and internal controls, proactively identifying control gaps, emerging risks, and opportunities to improve processes, governance, and customer outcomes
• Stay abreast of evolving technologies and apply data insights to improve performance and decision-making
• Build and maintain collections acumen by monitoring emerging practices and trends within equipment financing and broader industries
• Have general knowledge of booking procedure file, paperwork, order of file

To be successful in this role you will need:

Education

Bachelor's degree, preferably in business, finance, or a related field

Experience

7 years' experience in operations or Portfolio Management as well as demonstrated leadership experience

Skills and Abilities

• Demonstrated leadership capability, including effective coaching and mentoring that strengthens performance and develops others
• Demonstrated executive presence, with the ability to present complex portfolio insights, recommendations, and results clearly and credibly to senior leaders
• Communicate clearly and effectively in writing and verbally across varied audiences and levels of the organization
• Ability to rema