Director, Portfolio Management

GreatAmerica Bank National Association; Cedar Rapids (IA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work arrangements

401(k) and Company Match

Annual Profit Sharing

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Tuition Assistance

Education and Career Planning Benefits

Networking Opportunities

Leadership Development Opportunities

Parental Leave

Gym Reimbursement

Job summary

GreatAmerica Bank National Association seeks a Director of Portfolio Management to lead policy, training, hiring, and succession planning within Corporate Operations. You will drive customer service excellence, monitor performance trends, and guide strategic initiatives across the portfolio function.

The role requires deep leadership, cross-functional collaboration, and the ability to translate data insights into improved outcomes for customers and the organization.

Qualifications

• Bachelor’s degree in business, finance, or related field.
• 7+ years in operations or Portfolio Management with leadership experience.
• Strong coaching, mentoring, and executive presence to present insights clearly to senior leaders.

Responsibilities

• Establish portfolio strategies balancing relationships, risk, delinquency, and financial performance.
• Define early-intervention approaches for payment barriers.
• Allocate resources based on business needs and risk.
• Set expectations and drive results through leadership.

Skills

Leadership

Executive presence

Strategic communication

Adaptability

Data-driven decisions

Technology fluency

Education

Bachelor’s degree in business/finance

Tools

Microsoft Office Suite

InfoLease/Salesforce

OnBase/Etactics/ Vision

Job description

GreatAmerica is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We have also recently become a bank! We Are Looking to Add a Key Member to Our Operations Team! The Director of Portfolio Management is responsible for leading the Portfolio Management function including all facets of training, policy & procedure management, hiring and succession planning.

Success in this role means driving high standards for customer service, maintaining acceptable performance in handling all end user and customer interactions, continually driving process improvements and efficiencies, and employing a highly talented and engaged team that has strong relationships with our customers.

As a member of the Corporate Operations leadership team, it is imperative that this individual be a strong role model for the GreatAmerica principles and the GreatAmerica Experience.

The right candidate will have a vision for the Portfolio Management function and will drive strategic initiatives that move the function closer to that vision. They should have strong working relationships with leaders at all levels of the organization and be proactive in addressing any customer service and/or complaint issues with the appropriate leaders.

They will monitor internal trends with interaction performance and will also monitor industry trends to be able to anticipate future impacts on performance. They should be in tune with customer service and collections best practices outside of GreatAmerica and evaluate ideas for possible implementation.

The right candidate will proactively stay abreast of new markets, equipment and programs that GreatAmerica engages in to ensure that our customer service practices continue to meet the needs of the organization.

The director is responsible for setting metrics and staffing levels for the function for both the short term and the long term.

This individual will mentor and coach Portfolio Management functional leaders, as well as help to identify future leaders within and for the function.

As a Director, Portfolio Management you will:

• Establish portfolio management strategies which balance Customer relationships, risk mitigation, delinquency reduction, and financial performance
• Define and implement early-intervention approaches for addressing payment barriers before accounts progress into later-stage delinquency
• Guide the allocation of portfolio management resources based on business needs, risk, complexity, Customer needs, and expected outcomes
• Model and reinforce the organization’s culture by setting expectations for how the function leads, makes decisions, collaborates, and delivers results
• Communicate functional updates to appropriate business leadership
• Communicate achieved and forecasted results, identify performance gaps, and adapt strategies to meet established targets
• Escalate material portfolio risks, emerging trends, and control concerns to appropriate leadership
• Develop benchmarks to monitor performance and to determine staffing needs
• Build team capability through coaching, development, and meaningful opportunities that help the Portfolio Management team members reach their greatest potential
• Lead change adoption by establishing accountability, communication, measures, and reinforcement across the function and in partnership with appropriate business leaders
• Handle escalated Portfolio Management calls/situations
• Foster a culture of risk awareness and accountability by maintaining effective control environments, monitoring key risks, and driving continuous improvement in quality assurance and control practices
• Ensure adherence to applicable policies, standards, procedures, and internal controls, proactively identifying control gaps, emerging risks, and opportunities to improve processes, governance, and customer outcomes
• Stay abreast of evolving technologies and apply data insights to improve performance and decision-making
• Build and maintain collections acumen by monitoring emerging practices and trends within equipment financing and broader industries
• Have general knowledge of booking procedure file, paperwork, order of file

To be successful in this role you will need:

• Education Bachelor’s degree, preferably in business, finance, or a related field
• Experience 7 years’ experience in operations or Portfolio Management as well as demonstrated leadership experience
• Skills and Abilities Demonstrated leadership capability, including effective coaching and mentoring that strengthens performance and develops others; Demonstrated executive presence, with the ability to present complex portfolio insights, recommendations, and results clearly and credibly to senior leaders; Communicate clearly and effectively in writing and verbally across varied audiences and levels of the organization; Ability to remain focused, adaptable, and effective in a fast-paced environment; Computer Skills Demonstrated technology fluency, with the ability to quickly learn new systems and adapt as technology evolves
• Preferred: Microsoft Office Suite, InfoLease/Salesforce, OnBase, Etactics, Vision, phone system software

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

• Financial Benefits
• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, and Family Planning Benefits
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave
• Education and Career Planning Benefits
• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities
• Perks
• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

We value diverse backgrounds and adding new perspectives.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow. We have also recently become a bank! At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation. Established in 1992 our team has grown to over 750 employees and a portfolio of over $3+ Billion. Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.