Digital Customer Success Manager – Scaled SaaS Engagement

Veradigm India Private Limited - Pune; Los Angeles (CA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Career growth

Job summary

Veradigm in Los Angeles is seeking a Customer Success Manager to oversee a large portfolio of digitally supported accounts, leveraging automation and self-service to drive renewals and growth. You will monitor health signals, drive adoption, and partner with CXOps to optimize outcomes.

The role requires 2–4 years in customer-facing roles, with a track record in scalable, data-driven engagement, and effective communication across teams. Hybrid work is available with in-office days in Los Angeles.

Qualifications

• 2-4 years in customer success or related role.
• Experience managing multiple accounts in a digital model.
• Strong understanding of customer lifecycle, adoption, and retention.
• Data-driven prioritization using dashboards and health signals.
• Clear written and verbal communication.

Responsibilities

• Manage a large portfolio of digitally supported accounts.
• Monitor health, usage, engagement, and lifecycle milestones.
• Execute trigger-based outreach for risk, adoption gaps, or growth.
• Collaborate with CXOps and Product to improve outcomes.
• Document activities and maintain standardized processes.

Skills

Customer Success

Account Management

Data-driven decisions

Communication skills

Tools

Gainsight

Job description

Veradigm in Los Angeles is seeking a Customer Success Manager to oversee a large portfolio of digitally supported accounts, leveraging automation and self-service to drive renewals and growth. You will monitor health signals, drive adoption, and partner with CXOps to optimize outcomes.

The role requires 2–4 years in customer-facing roles, with a track record in scalable, data-driven engagement, and effective communication across teams. Hybrid work is available with in-office days in Los Angeles.