Director, Physician Billing Process Engineering

R1; United States; Remote; USD 117,000 - 195,000; Full time

Benefits offered by this job

Annual bonus plan

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Director of Process Engineering, Physician Billing, to translate frontline workflows into buildable requirements for Product and Engineering.

You will partner with physician billing leaders to align capabilities with operational needs and drive successful implementation. You will lead discovery, process mapping, testing, and rollout, overseeing a team, applying healthcare revenue-cycle expertise, and bridging operational and technical teams.

Qualifications

• Eight or more years of healthcare operations experience, including revenue cycle management, provider, payer, or vendor experience.
• Operational experience or meaningful exposure within the physician billing space.
• Experience leading and managing associates.
• Experience partnering with Product, Engineering, IT, or other technical teams to develop operational solutions.
• Ability to translate complex operational workflows into clear requirements, process maps, and implementation plans.
• Strong Excel skills and experience using data to identify trends, root causes, and performance opportunities.
• Knowledge of operating systems, payor portals, EHRs, and healthcare revenue cycle workflows.
• Ability to operate independently, proactively identify risks, and lead ambiguous work.
• Strong written, presentation, and stakeholder communication skills.
• Demonstrated technical aptitude and the ability to quickly learn new platforms and technical concepts.

Responsibilities

• Partner with physician billing operational leadership to understand existing workflows, processes, pain points, and opportunities for improvement.
• Translate physician billing operational needs into clear, buildable requirements for Product and Engineering.
• Help adapt R37 technology currently supporting hospital billing workflows to meet physician billing requirements.
• Work alongside Product and Engineering throughout development to ensure solutions make logical business sense and meet operators’ needs.
• Lead discovery, process mapping, requirements documentation, testing, validation, and implementation support.
• Analyze operational data to identify root causes, trends, themes, and opportunities for automation.
• Manage and develop team members, providing direction, mentorship, and performance support.
• Present strategies, requirements, risks, progress updates, and recommended solutions to operational and executive leadership.

Skills

Healthcare ops

Physician billing

Leadership

Product liaison

Excel analytics

EHR systems

Risk identification

Stakeholder comms

Technical aptitude

Job description

R1 RCM Inc. is seeking a Director of Process Engineering, Physician Billing, to translate frontline workflows into buildable requirements for Product and Engineering.

You will partner with physician billing leaders to align capabilities with operational needs and drive successful implementation. You will lead discovery, process mapping, testing, and rollout, overseeing a team, applying healthcare revenue-cycle expertise, and bridging operational and technical teams.