Director Continuous Value Improvement

Elevance Health; Chicago (IL); Hybrid; USD 144,000 - 259,000; Full time

Benefits offered by this job

401(k) + match

Stock purchase plan

Medical, dental, vision

Job summary

Elevance Health is seeking a Director to drive enterprise-wide performance management by building integrated frameworks that connect strategic priorities with measurable outcomes and leading indicators. You will own accountability across functions, lead cross‑functional diagnostic reviews, and define escalation triggers for targeted interventions.

You will partner with Finance to align performance insights with financial impact, develop dashboards and recurring reviews, and coach a team of

Qualifications

• Requires a BA/BS in a related field and minimum of 5 years related progressive experience, including experience in process improvement, minimum of 4 years management experience; or any combination of education and experience, which would provide an equivalent background.
• Six Sigma Certification required or obtained within a reasonable time of hire.

Responsibilities

• Establish an integrated performance framework linking enterprise priorities to meaningful outcomes, leading indicators, and accountable owners.
• Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.
• Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.
• Translate complex findings into concise decision support, including the issue, likely drivers, options, trade-offs, and recommended response.
• Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.
• Define intervention triggers and escalation recommendations in partnership with accountable business owners.
• Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.
• Track the effectiveness of interventions and recommend adjustments when results fall short.
• Partner with Finance to align operational performance insights with financial implications and validated benefit measures.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Skills

Leadership

Analytical thinking

Cross-functional collaboration

Problem-solving

Communication

Education

BA/BS in a related field

Six Sigma Certification

Tools

BI platforms

Job description

Location

The role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Responsibilities

• Establish an integrated performance framework linking enterprise priorities to meaningful outcomes, leading indicators, and accountable owners.


• Identify early signals of performance deterioration, emerging risks, and opportunities for improvement.


• Lead scenario analysis to evaluate potential operational developments, clarify assumptions, and recommend contingency actions.


• Translate complex findings into concise decision support, including the issue, likely drivers, options, trade-offs, and recommended response.


• Coordinate diagnostic reviews with business and functional leaders to distinguish symptoms from underlying causes.


• Define intervention triggers and escalation recommendations in partnership with accountable business owners.


• Guide analytical priorities and the development of dashboards, scorecards, and recurring performance reviews.


• Track the effectiveness of interventions and recommend adjustments when results fall short.


• Partner with Finance to align operational performance insights with financial implications and validated benefit measures.


• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Qualifications

• Requires a BA/BS in a related field and minimum of 5 years related progressive experience, including experience in process improvement, minimum of 4 years management experience; or any combination of education and experience, which would provide an equivalent background.


• Six Sigma Certification required or obtained within a reasonable time of hire.

Preferred Skills, Capabilities and Experiences

• Experience in healthcare operations or another complex, regulated environment.


• Experience designing enterprise performance-management practices.


• Familiarity with business‑intelligence platforms and improvement methodologies.


• Advanced degree in a relevant discipline.


• Progressive experience in performance management, operational analytics, strategy, or business improvement.


• Demonstrated ability to develop performance measures and use evidence to influence executive decisions.


• Experience with forecasting, scenario analysis, root‑cause analysis, and translating uncertainty into practical recommendations.


• Strong financial and operational acumen.


• Ability to lead cross‑functional problem‑solving and communicate analytical findings clearly to nontechnical audiences.

Compensation

The salary_ range for this specific position is $143,840 to $258,912.

Locations

• Woodland Hills, CA


• Wallingford, CT


• Chicago, Il


• Las Vegas, NV


• New York City, NY


• Richmond, VA


• Seattle, WA

Benefits

• incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).


• market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Employment Type

Job Level: Director Workshift: Job Family: BSP > Process Improvement

Agency Policy

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Company Overview

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Working Culture

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Additional Information

Please visit the Contract Worker Community Page. Elevance Health is an Equal Opportunity Employer/Disability/Veterans.