Strategy & Operations Consultant

Advocate Health; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Advocate Health's Enterprise Consulting Group delivers strategic, data-driven engagements across the organization. The team manages small to moderately complex projects, develops work plans, and ensures delivery against timelines and budgets, leveraging change management processes and robust data analytics.

As a trusted internal advisor, ECG accelerates enterprise priorities through facilitation, performance improvement, and program management, partnering with senior leaders to drive measurable

Qualifications

• Bachelor’s Degree in Business or Related Field. Master’s preferred.
• Typically requires ~3 years of experience in healthcare payer or provider operations.
• Strong knowledge of project, program management, and performance improvement methodologies and tools.

Responsibilities

• Develops project work plans and performance metrics to ensure activities meet timelines and budgets.
• Leads meetings/work sessions to support execution of engagements.
• Manages delivery in consulting engagement under guidance of experienced colleagues.
• Uses planning tools to set milestones and handle scope changes.
• Defines project management processes and establishes targets and benchmarks for delivery.
• Assists with data collection, data entry and report generation.

Skills

Project management

Performance improvement

Change management

Data analysis

Stakeholder management

Communication skills

Facilitation

Persuasion

Team player

Excel proficiency

Education

Bachelor’s Degree in Business or Related Field

Master’s preferred

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

As a member in the Enterprise Consulting group, manages small to moderately complex projects, or assists client in execution of portions of engagement. Develops project work plans and related performance metrics to ensure all project activities are executed against established timelines and budgets, leveraging the SOC approach, tools and templates. Uses process improvement, performance improvement or project management methodologies and effective management of internal/external resources assigned to complete activities.

The Enterprise Consulting Group (ECG) is the organization’s internal consulting arm and a trusted advisor to senior leaders. ECG accelerates enterprise priorities by deploying high‑impact teams that execute strategic, transformative, and operational initiatives—delivering measurable financial results, scalable solutions, and sustainable value aligned with the organization’s mission and strategy. As a force multiplier, ECG drives optimization and transformation through adaptive, data‑driven approaches, including strategic facilitation, performance improvement, and program and project management.

Major Responsibilities

• Develops solutions and makes recommendations impacting clients and colleagues.

• Builds a network of contacts.

• Develops techniques of persuasive verbal and written presentation.

• Identifies and manages change effectively and efficiently in a changing environment.

• Works with team members to utilize change management processes and tools to create plans to support adoptions of changes required by project or initiative.

• Tests client hypotheses and solutions with robust data consulting processes and techniques.

• Leads meetings/work sessions to support execution of engagements.

• Manages delivery in consulting engagement under guidance of experienced colleagues.

• Uses planning tools and techniques and sets milestones appropriate for size and scale of assignment. Handles changes in project scope and seeks advice when needed.

• Defines project management processes and standards and establishes targets, benchmarks and performance measures for project delivery.

• Plans, organizes, controls and evaluates projects from concept phase to implementation.

• Assists with data collection, data entry and report generation.

Minimum Job Requirements

Education

• Bachelor’s Degree in Business or Related Field

• Master's preferred

Certifications

• None

Work Experience

• Typically requires ~3 years of experience in healthcare payer or provider operations.

Knowledge / Skills / Abilities

• Knowledge and expertise in use of project, program management, and performance improvement methodologies and tools.

• Advanced computer skills in Microsoft Office Suite, particularly around Excel and PowerPoint

• Strong written and oral communication skills with demonstrated ability to concisely communicate with key leaders.

• Highly motivated, organized, self-starter with a focus on delivery of key project objectives with the ability to work through the challenges associated with projects of varying complexity.

• Demonstrated effective interpersonal skills and evidence of being a strong team player.

• Possesses a strong orientation toward innovation and new ideas.

• Facilitation and persuasion skills with ability to influence peers, superiors and sub-ordinates.

• Capable of influencing project team members to achieve goals associated with successful project delivery.

• Reliably work with operational leaders to address important factors in critical decisions.

• Ability to conduct data analysis and glean insights relevant to the work.

Physical Requirements and Working Conditions

• Position is hybrid, ability to travel to an Advocate facility with 24 hour's notice is required.

• Position requires travel and is therefore exposed to road, weather, and normal travel hazards.

• Operates all equipment necessary to perform the job.

• Exposed to a normal office environment.