Director, People, Facilities & Operations

Destination Cleveland; Cleveland (OH); On-site; USD 86,000 - 107,000; Full time

Job summary

Destination Cleveland seeks a Director, People & Business Operations to translate people, workplace, and operational priorities into execution across HR, facilities, and internal operations. Reporting to the CPBOO, this leader builds practical plans, engages stakeholders, and ensures cross-functional follow-through with a 3-person team.

Direct reports include HR Specialist, Facilities Supervisor, and Office Services Coordinator; role emphasizes compliance, service excellence, and employee

Qualifications

• Bachelor’s degree in HR, Business, Operations, Facilities/Workplace Management, or related field; equivalent experience considered.
• Experience leading HR/Facilities operations teams and cross-functional initiatives.
• Strong knowledge of employment laws and HR processes.

Responsibilities

• Provide operational leadership for HR operations and employee lifecycle activities.
• Lead facilities and office services including space planning, vendor management, and safety.
• Build and coach a high-performing, service-oriented team.
• Manage budgets, contracts, and vendor relationships; monitor SLAs and risks.
• Translate strategic priorities into executable plans with clear milestones.

Skills

HR operations

Facilities operations

Leadership & management

Budgeting & cost control

Vendor management

Stakeholder communication

HRIS/payroll familiarity

Education

Bachelor’s degree in HR/Business/Operations/Facilities

Professional certifications (SHRM-CP/SHRM-SCP, PHR/SPHR, IWFM/BOMI/IFMA)

Tools

HRIS/payroll systems

Ticketing/work order systems

Job description

Destination Cleveland seeks a Director, People & Business Operations to translate people, workplace, and operational priorities into execution across HR, facilities, and internal operations. Reporting to the CPBOO, this leader builds practical plans, engages stakeholders, and ensures cross-functional follow-through with a 3-person team.

Direct reports include HR Specialist, Facilities Supervisor, and Office Services Coordinator; role emphasizes compliance, service excellence, and employee