Director Payroll

Teladoc Health; United States; Remote; USD 175,000 - 190,000; Full time

Benefits offered by this job

Flexible vacation policy

Paid sick leave

Paid caregiver leave

Job summary

Teladoc Health is seeking a Director of Payroll to lead U.S. and Canadian payroll operations for ~3,000 employees. You will manage a payroll team, ensure regulatory compliance, and partner with HR, Finance, Tax, and external vendors to optimize processes and controls.

The role emphasizes continuous improvement, system optimization (Workday), and strong governance to support company growth while delivering accurate, timely payroll across multiple jurisdictions.

Qualifications

• Bachelor's degree in business, accounting, finance, HR, or equivalent.
• 10+ years of progressive payroll experience including multi-state operations.
• 3+ years of leadership experience managing payroll teams.
• Experience with U.S. and Canadian payroll and regulatory compliance.

Responsibilities

• Lead U.S. and Canadian payroll operations and compliance.
• Direct Payroll Managers and Analysts, including coaching and development.
• Ensure SOX controls and internal policies are followed in payroll.
• Oversee payroll systems configurations, testing, and upgrades (Workday).
• Ensure timely payroll processing and accurate tax treatment across jurisdictions.
• Monitor payroll KPIs and drive process improvements and automation.

Skills

Leadership

Payroll management

Analytical skills

Stakeholder management

Process improvement

Regulatory compliance

Communication

Education

Bachelor's degree in Business/Accounting/Finance/HR

Tools

Workday Payroll

Job description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Director, Payroll is responsible for the leadership, administration, and delivery of Teladoc Health's U.S. and Canadian payroll operations, ensuring accurate, timely, and compliant payroll processing for approximately 3,000 employees. This role oversees payroll operations, governance, compliance, systems optimization, vendor management, and process improvement initiatives. The Director of Payroll leads a team of payroll professionals and partners closely with Human Resources, Finance, Accounting, Tax, Legal, HRIS, and external vendors to ensure payroll processes operate efficiently, maintain strong internal controls, and support organizational growth. This role serves as the primary functional leader for payroll operations and is responsible for continuously improving processes, mitigating risk, and ensuring compliance with applicable federal, state, provincial, and local regulations.

Essential Duties and Responsibilities

• Lead all aspects of U.S. and Canadian payroll operations, ensuring accurate and timely payroll processing, reporting, and compliance.
• Direct and develop a payroll team consisting of Payroll Managers and Payroll Analysts, including performance management, coaching, succession planning, and professional development.
• Establish and maintain payroll policies, procedures, and internal controls to ensure compliance with company requirements, SOX controls, and regulatory standards.
• Serve as the primary owner and subject matter expert for payroll processes, payroll compliance, and payroll-related systems.
• Partner with HRIS and technical teams to oversee payroll-related configurations, enhancements, upgrades, testing, and implementation activities across Workday Payroll, Time Tracking, Absence, Benefits, and Compensation modules.
• Ensure compliance with federal, state, provincial, and local payroll tax regulations and employment-related payroll requirements throughout the U.S. and Canada.
• Oversee payroll tax filings, reconciliations, account maintenance, and issue resolution in partnership with payroll service providers and tax agencies.
• Partner with Stock Administration, Finance, and Accounting teams to ensure accurate payroll processing and tax treatment of equity-based compensation programs, including RSUs, stock option exercises, and ESPP transactions.
• Lead payroll involvement in audits, including SOX, 401(k), workers' compensation, financial audits, and other internal and external compliance reviews.
• Oversee payroll reconciliations and collaborate with Accounting on month-end, quarter-end, and year-end close activities.
• Monitor payroll service delivery metrics, identify operational risks, and implement solutions that improve efficiency, accuracy, and employee experience.
• Manage vendor relationships and ensure payroll providers meet service, compliance, and performance expectations.
• Drive continuous improvement initiatives focused on automation, standardization, scalability, and operational excellence.
• Act as the primary escalation point for complex payroll matters and ensure timely resolution of payroll-related issues.
• Partner cross-functionally to support acquisitions, organizational changes, system implementations, and other strategic business initiatives impacting payroll.
• Maintain documentation, governance practices, and control frameworks supporting payroll operations and regulatory compliance.

Supervisory Responsibilities

Yes

Required Qualifications

• Bachelor’s degree in business, Accounting, Finance, Human Resources, or a related field, or equivalent combination of education and experience.
• 10+ years of progressive payroll experience, including responsibility for complex, multi-state payroll operations.
• 3+ years of leadership experience, including managing managers and payroll professionals.
• Experience leading multi-state and Canadian payroll operations.
• Experience overseeing payroll compliance and internal controls.
• Demonstrated experience managing payroll operations across diverse employee groups, including multiple classifications, pay structures, and employment types.
• Strong knowledge of payroll regulations, tax requirements, wage and hour compliance, and payroll controls.
• Experience partnering with Accounting, Finance, Tax, HR, and external vendors.
• Demonstrated success leading process improvement and operational efficiency initiatives.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Experience with Workday payroll and HR systems is preferred.

Salary and Benefits

The base salary range for this position is $175,000-$190,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.

Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only.
• If you are applying for a part-time role, your recruiter can provide additional details.

Hiring Process and Compliance

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About Teladoc Health

Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

Equal Opportunity Employer

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Privacy and Data Protection

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Our mission is to empower all people everywhere to live their healthiest lives.