Director, Patient Services — Rare Disease COE

Orsini; Elk Grove Village (IL); Hybrid; USD 155,000 - 170,000; Full time

Job summary

Orsini seeks a Director, Patient Services to lead Therapy Operations for Rare Disease COE programs, reporting to the VP, Patient Support Services. You will set KPI programs, drive quality initiatives, and manage partnerships with manufacturers and provider networks.

The role requires PharmD or RPh, 8+ years in specialty pharmacy, and 3+ years of people management. Hybrid work from Elk Grove Village, IL with travel up to 15–20% is offered.

Qualifications

• Bachelor's Degree and Doctor of Pharmacy (PharmD) or RPh, required.
• 8+ years of related work experience in specialty pharmacy or complex therapy management.
• 3+ years of people management experience, with demonstrated success building high-performing teams.

Responsibilities

• Provide strategic leadership and day-to-day operational oversight of 4–8 Managers and their teams supporting Rare Disease COE programs; foster a positive, high-performance team culture.
• Serve as the primary operational point of contact for external manufacturer partners and provider/health system clients; lead regular business reviews, performance discussions, and escalation management.
• Define, monitor, and report on team KPIs and productivity metrics in alignment with VP-established targets; identify performance gaps and drive corrective action plans.
• Collaborate cross-functionally with Clinical, Intake, Reimbursement, and Quality & Patient Services teams to ensure seamless, high-quality, patient-safe therapy delivery.
• Support quality and patient safety initiatives in partnership with the Quality & Patient Services organization; contribute to quality-driven programs that improve patient outcomes, safety, and satisfaction.
• Lead the development and continuous improvement of SOPs, operational workflows, and efficiency enhancements across all COE therapeutic category programs.
• Drive talent development including hiring, onboarding, coaching, performance management, and succession planning; support a professional development program that keeps operations teams at industry standard.
• Prepare and present operational performance reports, program updates, and strategic recommendations to the VP, Patient Support Services, senior leadership, and C‑Suite stakeholders as requested.
• Perform other duties or projects as assigned.

Skills

Leadership

COE operations

PharmD license

KPI management

Client relations

Regulatory compliance

Pharmacy systems

Education

PharmD or RPh

Tools

CPR+

Caretend

SPRx

Job description

Orsini seeks a Director, Patient Services to lead Therapy Operations for Rare Disease COE programs, reporting to the VP, Patient Support Services. You will set KPI programs, drive quality initiatives, and manage partnerships with manufacturers and provider networks.

The role requires PharmD or RPh, 8+ years in specialty pharmacy, and 3+ years of people management. Hybrid work from Elk Grove Village, IL with travel up to 15–20% is offered.