Director, Patient Services – PharmD/RPh Leader (Rare Disease)

Orsini; Elk Grove Village (IL); Hybrid; USD 155,000 - 170,000; Full time

Benefits offered by this job

Medical Coverage

Dental and Vision Coverage

401(k) with employer match

Accident and Critical Illness coverage

Company-paid life insurance options

Generous PTO, paid holidays, and浮动假日

Job summary

Orsini Rare Disease Pharmacy Solutions is seeking a Director of Patient Services to lead Rare Disease COE programs and drive performance across therapy categories. You will translate strategy into daily operations, oversee managers and teams, and collaborate with clinical, reimbursement, and quality groups to ensure safe, high-quality delivery.

The role requires PharmD or RPh, 8+ years in specialty pharmacy, and 3+ years of people management, with strong leadership and executive communication

Qualifications

• Bachelor's Degree and Doctor of Pharmacy (PharmD) or RPh, required.
• 8+ years of related work experience in specialty pharmacy or complex therapy management.
• 3+ years of people management experience, with demonstrated success building high-performing teams.

Responsibilities

• Provide strategic leadership and day-to-day oversight of 4–8 Managers and their teams.
• Serve as primary operational contact for external manufacturer partners and provider/health system clients.
• Define, monitor, and report on team KPIs and productivity metrics.
• Collaborate cross-functionally with Clinical, Intake, Reimbursement, and Quality & Patient Services teams.
• Lead SOPs, workflows, and efficiency enhancements across COE programs.
• Drive talent development including hiring, onboarding, coaching, and succession planning.

Skills

Leadership

COE leadership

KPI analytics

Regulatory knowledge

Pharmacy operations

Client management

Executive presence

RPh/PharmD

Education

Bachelor's Degree

PharmD

RPh

Tools

CPR+

Caretend

SPRx

Job description

Orsini Rare Disease Pharmacy Solutions is seeking a Director of Patient Services to lead Rare Disease COE programs and drive performance across therapy categories. You will translate strategy into daily operations, oversee managers and teams, and collaborate with clinical, reimbursement, and quality groups to ensure safe, high-quality delivery.

The role requires PharmD or RPh, 8+ years in specialty pharmacy, and 3+ years of people management, with strong leadership and executive communication