Director of Patient Services

The Remedy Group; Elk Grove Village (IL); On-site; USD 140,000 - 230,000; Full time

Job summary

The Remedy Group is seeking an experienced Therapy Operations leader in Illinois to guide 4–8 managers and their teams. You will drive performance, quality, and program scalability while managing key manufacturer and provider relationships.

Qualifications include PharmD or active RPh licensure, a bachelor’s degree, and 1–8 years in specialty pharmacy leadership. MBA/MHA is preferred. Strong presentation skills and regulatory knowledge are essential.

Qualifications

• PharmD or active licensure as a pharmacist.
• Bachelor’s degree required; MBA/MHA preferred.
• 1-8 years in specialty pharmacy or complex therapy leadership.
• Experience managing managers and building high-performing teams.
• Knowledge of rare disease workflows and regulatory/accreditation standards.
• Strong manufacturer-facing, client-management, and executive presentation skills.
• CareTend, CPR+, or SPRx experience preferred.

Responsibilities

• Lead and develop 4-8 Therapy Operations Managers and their teams.
• Oversee performance, productivity, quality, patient safety, and program scalability.
• Manage relationships with pharmaceutical manufacturers, providers, and health systems.
• Lead business reviews, performance discussions, and operational escalations.
• Establish KPIs and turn performance data into actionable improvements.
• Strengthen SOPs, workflows, staffing models, and operational processes.
• Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams.
• Present program updates and strategic recommendations to executive leadership.

Skills

Team leadership

Executive communication

Client management

Strategic planning

Regulatory knowledge

Education

PharmD or active RPh licensure

Bachelor’s degree required

MBA/MHA preferred

Job description

This highly visible role combines operational leadership, manufacturer and provider partnerships, team development, and patient-centered program improvement.

What You’ll Do

• Lead and develop 4-8 Therapy Operations Managers and their teams
• Oversee performance, productivity, quality, patient safety, and program scalability
• Manage relationships with pharmaceutical manufacturers, providers, and health systems
• Lead business reviews, performance discussions, and operational escalations
• Establish KPIs and turn performance data into actionable improvements
• Strengthen SOPs, workflows, staffing models, and operational processes
• Partner with Clinical, Intake, Reimbursement, Quality, and Patient Services teams
• Present program updates and strategic recommendations to executive leadership

What You Bring

• PharmD or active RPh licensure
• Bachelor’s degree required; MBA, MHA, or related master’s preferred
• 1-8 years of progressive specialty pharmacy or complex therapy leadership
• Experience managing managers and building high-performing teams
• Knowledge of rare disease workflows, regulatory requirements, and accreditation standards
• Strong manufacturer-facing, client-management, and executive presentation skills
• CareTend, CPR+, or SPRx experience preferred