Director, Patient Services Operations (Must have biopharmaceutical/pharma experience)

DBV Technologies; New Jersey; Vor Ort; USD 190.000 - 270.000; Vollzeit

Zusammenfassung

Scorpion Therapeutics is seeking a Director of Patient Services Operations to oversee the design, launch, and management of patient support programs for food allergy immunotherapy products. The role focuses on hub operations, vendor oversight, and regulatory compliance in a fast-paced biopharma environment.

The candidate will lead cross‑functional teams, manage reimbursement strategies, and drive program improvements while aligning with HIPAA and industry guidelines.

Qualifikationen

• Bachelor’s degree; advanced degree preferred.
• 8+ years in biopharma with 5+ years in patient services, specialty pharmacy, or access roles.
• Experience in specialty or pediatric product support programs, vendor management, and reimbursement landscape.
• Proficiency with CRM, patient portals, benefits verification, prior authorization, and compliance frameworks.

Aufgaben

• Lead patient services hub operations including benefits verification and prior authorization.
• Operationalize copay and patient assistance programs with regulatory compliance.
• Manage vendor relationships, budgets, and performance metrics.
• Define KPIs, develop reporting, and analyze data for program improvements.
• Collaborate cross‑functionally with Market Access, Legal, Medical, and Commercial teams.
• Ensure adherence to HIPAA, OIG, and PhRMA guidelines; support launch planning.
• Enhance patient experience and support launch planning.

Jobbeschreibung

Role

Director of Patient Services Operations overseeing the design, launch, and management of DBV’s patient support programs for food allergy immunotherapy products.

Responsibilities

lead patient services hub operations including benefits verification, prior authorization, onboarding workflows, and vendor performance; operationalize copay and patient assistance programs ensuring regulatory compliance; manage vendor relationships, budgets, and performance metrics; define KPIs, develop reporting, and analyze data for program improvements; collaborate cross‑functionally with Market Access, Legal, Medical, and Commercial teams; ensure adherence to HIPAA, OIG, and PhRMA guidelines; support launch planning and patient experience enhancement.

Requirements

Bachelor’s degree (advanced degree preferred), 8+ years in biopharma, with 5+ years in patient services, specialty pharmacy, or access roles; experience in specialty or pediatric product support programs, vendor management, and reimbursement landscape; proficiency with CRM, patient portals, benefits verification, prior authorization, and compliance frameworks.

Preferred

experience in biotech pre‑launch environments, pediatric/caregiver support models, non‑commercial pharmacy, vendor RFPs, and transition projects.

High‑value

specialty/pediatric immunotherapy, food allergy focus, hub and program operations, US reimbursement knowledge, vendor oversight, and cross‑functional leadership.

Work setup

On‑site in Warren, NJ (3 days/week).