Patient Services Operations Director (Biopharma)

Scorpion Therapeutics; New Jersey; Hybrid; USD 190,000 - 270,000; Full time

Job summary

Scorpion Therapeutics is seeking a Director of Patient Services Operations to oversee the design, launch, and management of patient support programs for food allergy immunotherapy products. The role focuses on hub operations, vendor oversight, and regulatory compliance in a fast-paced biopharma environment.

The candidate will lead cross‑functional teams, manage reimbursement strategies, and drive program improvements while aligning with HIPAA and industry guidelines.

Qualifications

• Bachelor’s degree; advanced degree preferred.
• 8+ years in biopharma with 5+ years in patient services, specialty pharmacy, or access roles.
• Experience in specialty or pediatric product support programs, vendor management, and reimbursement landscape.
• Proficiency with CRM, patient portals, benefits verification, prior authorization, and compliance frameworks.

Responsibilities

• Lead patient services hub operations including benefits verification and prior authorization.
• Operationalize copay and patient assistance programs with regulatory compliance.
• Manage vendor relationships, budgets, and performance metrics.
• Define KPIs, develop reporting, and analyze data for program improvements.
• Collaborate cross‑functionally with Market Access, Legal, Medical, and Commercial teams.
• Ensure adherence to HIPAA, OIG, and PhRMA guidelines; support launch planning.
• Enhance patient experience and support launch planning.

Job description

Scorpion Therapeutics is seeking a Director of Patient Services Operations to oversee the design, launch, and management of patient support programs for food allergy immunotherapy products. The role focuses on hub operations, vendor oversight, and regulatory compliance in a fast-paced biopharma environment.

The candidate will lead cross‑functional teams, manage reimbursement strategies, and drive program improvements while aligning with HIPAA and industry guidelines.