Director, Patient Services & Access Strategy

Pfizer; New York (NY); Hybrid; USD 177,000 - 294,000; Full time

Job summary

Pfizer seeks a strategic leader to design and scale patient services across the full patient journey in the Specialty Care portfolio. You will shape program strategies, support models, copay and affordability solutions, hub services, and performance management to deliver value for patients, providers, and Pfizer.

Reporting to the PPS Strategy Lead, you will translate patient insights into innovative solutions, oversee vendor partnerships, and ensure compliance with legal and regulatory standards

Qualifications

• Bachelor's degree with 8+ years of experience; OR a master's degree with 7+ years; OR a PhD with 5+ years of experience.
• Over 8 years of experience in biopharma patient services strategy or related fields
• A strong strategic planning mindset and financial skills
• Expertise in cross-functional leadership and stakeholder management
• Exceptional written and verbal communication skills
• A commitment to personal growth and collaboration

Responsibilities

• Serve as the subject matter expert for PPS in Specialty Care product teams
• Lead the development, execution, and operationalization of patient support programs and services, leveraging industry best practices
• Ensure patient services fulfill the requirements of both patients and healthcare providers, in line with product launch strategies
• Create and implement tools that enhance quality and efficiency for launch preparations and ongoing brand growth
• Conduct monitoring and audits of program launches to ensure quality standards
• Track brand needs, strategies, and trends in the therapeutic area
• Set the strategic direction for Hub services, including vendor selection, service design, and performance monitoring
• Provide strategic oversight of Hub operations and healthcare provider-facing support infrastructure
• Proactively surface insights on the patient access journey to brand leadership
• Active case management with Hub and A&R teams to rapidly address barriers and challenges of patients and customers
• Partner with Channel Management to ensure frictionless experience for patients and customers between Hub and SPP
• Identify and partner with best-in-class vendors (e.g., prior authorization), including those with AI-powered capabilities
• Ensure partnership strategy supports the broader patient journey and field reimbursement teams
• Shape fulfillment options that address patient willingness to pay and evolving reimbursement dynamics
• Lead efforts to enhance the patient experience throughout the patient’s journey with Pfizer
• Ensure program design reflects Specialty Care product prescribing and dispensing trends
• Track trends in the external healthcare landscape and translate insights into strategic recommendations
• Monitor competitor programs and payer trends that affect patient access and adherence
• Incorporate PPS leadership strategies into marketing and planning documents
• Build strong relationships across various departments to promote strategic initiatives
• Leverage data and analytics to identify opportunities to improve all stages of the post-Rx patient journey
• Lead and co-lead periodic business reviews with brand leadership and stakeholders
• Design programs ensuring compliance with legal and regulatory standards and Pfizer policies

Skills

Cross-functional leadership

Strategic planning

Stakeholder management

Excellent communication

Financial acumen

Vendor management

Education

Bachelor's degree

Master's degree

PhD

Job description

Pfizer seeks a strategic leader to design and scale patient services across the full patient journey in the Specialty Care portfolio. You will shape program strategies, support models, copay and affordability solutions, hub services, and performance management to deliver value for patients, providers, and Pfizer.

Reporting to the PPS Strategy Lead, you will translate patient insights into innovative solutions, oversee vendor partnerships, and ensure compliance with legal and regulatory standards