Director, Patient Experience & Service Improvement

CHRISTUS Health; Longview (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

CHRISTUS Health in Longview, Texas seeks a Director of Patient Experience to lead strategy development and implement initiatives that drive behavior change, process improvements, and environment changes based on patient experience data.

You will analyze patient engagement surveys, complaints, and grievances to elevate care delivery and achieve best-in-class patient satisfaction, managing the Patient Experience Program.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• CPXP certification required within two years of hire.

Responsibilities

• Leads development of hospital-wide patient experience strategy and initiatives.
• Analyzes patient engagement surveys, complaints, and grievances to drive improvements.
• Collaborates with administrative, medical, nursing, and risk staff on problem investigation and resolution.

Skills

Communication

Customer service

Process improvement

Leadership

Education

Bachelor's degree

Master's degree

Job description

CHRISTUS Health in Longview, Texas seeks a Director of Patient Experience to lead strategy development and implement initiatives that drive behavior change, process improvements, and environment changes based on patient experience data.

You will analyze patient engagement surveys, complaints, and grievances to elevate care delivery and achieve best-in-class patient satisfaction, managing the Patient Experience Program.