Director, Patient Experience & Culture Transformation

CHI; Houston (TX); Presencial; USD 79 000 - 118 000; Tempo integral

Resumo da oferta

Baylor St. Luke’s Medical Center is seeking a Director of Patient Experience to strategically lead initiatives that shape a patient-centered culture across all healthcare touchpoints.

You will analyze patient feedback, design programs, and collaborate with clinical and administrative teams to drive system-wide cultural transformation and top-tier outcomes. The role requires exceptional leadership, change management, and deep understanding of patient-centered care.

Qualificações

• Bachelor's degree or higher in a related discipline (required).
• Minimum of seven (7) years’ experience in the discipline (upon hire).
• Five (5) years leadership experience (required).

Responsabilidades

• Actively promotes and models service excellence principles at all times.
• Plans and coordinates service excellence programs; collaborates with external experts.
• Provides guidance regarding service excellence data collection, tracking, distribution and communication.
• Promotes a service ethic to change long standing behaviors of frontline workers and management.
• Focuses the organization on reforming management and employee behavior and retooling operational processes.
• Develops service standards and prescriptive language; researches and implements best practices for service excellence.

Conhecimentos

Leadership

Change management

Patient experience

Communication

Healthcare operations

Formação académica

Bachelor's degree in related discipline

Descrição da oferta de emprego

Baylor St. Luke’s Medical Center is seeking a Director of Patient Experience to strategically lead initiatives that shape a patient-centered culture across all healthcare touchpoints.

You will analyze patient feedback, design programs, and collaborate with clinical and administrative teams to drive system-wide cultural transformation and top-tier outcomes. The role requires exceptional leadership, change management, and deep understanding of patient-centered care.