Director of Patient Experience & Engagement

International Executive Service Corps; Santa Clarita (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Henry Mayo Newhall Hospital in Valencia, CA seeks a Director of Patient Experience to lead initiatives that improve patient-centric care and staff engagement. You will oversee experience improvement teams, design programs to enhance clinical leadership capabilities, and collaborate with HR on recognition and events.

The role requires strong interpersonal skills, staff development ability, and knowledge of change management within a hospital setting.

Qualifications

• Bachelor degree required in HR or related healthcare field.
• Master’s degree preferred for advanced leadership roles.
• Experience leading employee engagement initiatives is required.
• Clinical licensure preferred.

Responsibilities

• Provide strategic leadership in patient experience improvement aligned with HMNH mission.
• Lead initiatives promoting clinical excellence and family-centered care.
• Oversee experience improvement teams and implement leadership development programs.
• Collaborate with Human Resources on recognition and event programming.
• Support resolution of complaints in CMS-compliant manner with Risk Manager.

Skills

Interpersonal skills

Communication

Relationship building

Staff coaching

Project management

Change management

Data analytics

Conflict resolution

Education

Bachelor’s degree in Human Resources, Business Administration, or related healthcare field

Master’s degree in related field preferred

Job description

Henry Mayo Newhall Hospital in Valencia, CA seeks a Director of Patient Experience to lead initiatives that improve patient-centric care and staff engagement. You will oversee experience improvement teams, design programs to enhance clinical leadership capabilities, and collaborate with HR on recognition and events.

The role requires strong interpersonal skills, staff development ability, and knowledge of change management within a hospital setting.