Executive Director, Patient Experience Center of Excellence

Sodexo; Ballwin (MO); On-site; USD 156,000 - 202,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Welln

401(k) Plan with Matching

Paid Time Off and Company Holidays

Career Growth Opportunities and TuIt/

Job summary

Sodexo Healthcare is seeking a Senior Director to lead the Patient Experience Center of Excellence, uniting experience intelligence, governance, activation, and hospitality excellence to drive performance and human-centered care across portfolios.

This executive role shapes enterprise standards, tools, and practices, partnering with field leaders to deliver consistent experiences and sustainable improvements in patient and caregiver journeys.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10 years of management experience.
• 10 years related experience.

Responsibilities

• Lead the enterprise Patient Experience Center of Excellence, including experience intelligence, governance, activation, and hospitality excellence.
• Develop scalable frameworks, insights, and tools to improve performance and enable human-centered care.
• Collaborate with healthcare operations, account leadership, and cross-functional teams to drive performance improvement.

Skills

Enterprise frameworks

Cross-functional collaboration

Executive leadership

People management

Education

Bachelor’s degree or equivalent

Job description

Sodexo Healthcare is seeking a Senior Director to lead the Patient Experience Center of Excellence, uniting experience intelligence, governance, activation, and hospitality excellence to drive performance and human-centered care across portfolios.

This executive role shapes enterprise standards, tools, and practices, partnering with field leaders to deliver consistent experiences and sustainable improvements in patient and caregiver journeys.