Director, Patient Access & Financial Counseling

BayCare Health System; Clearwater (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

BayCare Health System in Clearwater, FL seeks a Director Admitting and Financial Assistance to balance technology, department demands, and cost effectiveness while guiding policy and implementation across Patient Access/Admitting/Registration/FA.

The role focuses on community resources, insurance verification, financial counseling, and up-front cash collection with a strong emphasis on service excellence and patient experience.

Qualifications

• Minimum 10 years in Accounts Receivable management or equivalent.
• Extensive experience in healthcare management or related field.
• Education as listed: bachelor's required, master's preferred.

Responsibilities

• Lead the Admitting and Financial Assistance function across BayCare facilities.
• Collaborate with BayCare operations including Outpatient Imaging, Labs, Medical Group, Urgent Care, and Behavioral Health.
• Oversee registration: scheduling, pre-registration, insurance verification, authorization, financial counseling, cash collections, denials mitigation.
• Ensure compliance with JCAHO, federal and state requirements.
• Direct Financial Assistance programs with leadership, agencies, and community partners.
• Advance policy standardization in Patient Access/Admitting/Registration/FA across facilities.
• Promote service excellence and report to the Vice President for Patient Financial Solutions.

Skills

Accounts Receivable

Healthcare administration

Education

Bachelor's Degree in related field

Master's Degree in related field

Job description

BayCare Health System in Clearwater, FL seeks a Director Admitting and Financial Assistance to balance technology, department demands, and cost effectiveness while guiding policy and implementation across Patient Access/Admitting/Registration/FA.

The role focuses on community resources, insurance verification, financial counseling, and up-front cash collection with a strong emphasis on service excellence and patient experience.