Director, Partner Operations

pingidentity; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Holidays

Parental leave

Health insurance

Retirement plan

Education reimbursement

Commuter benefits

Employee resource groups

Team events

Job summary

Ping Identity seeks a seasoned leader to shape the operations behind a global partner ecosystem. You will drive partner programs, data, and perf reporting across sales, alliances, finance, product, and marketing.

You will design scalable partner processes, build dashboards to measure performance, and align GTM work with IT and vendor teams. Strong CRM, data quality, and cross-functional communication are essential.

Qualifications

• 10+ years in sales operations, channel or partner ops in B2B software.
• Strong understanding of partner ecosystems incl. resellers and MSPs.
• Experience designing partner programs and enablement processes.
• Ability to improve CRM and partner data quality and integrations.
• Analytical experience with forecasting, attribution, and performance measurement.

Responsibilities

• Set partner operations strategy and scalable processes for various partner types.
• Develop dashboards and reporting to track partner performance and pipeline.
• Coordinate with sales to integrate partner data into sales systems and improve indirect sales processes.

Skills

Sales operations

Partner ecosystems

Cross-functional collaboration

Forecasting and attribution

Project management

Tools

Salesforce

PRM tools

BI/reporting platforms

Job description

Role overview

Lead the operational strategy and infrastructure behind a global partner ecosystem in a business-to-business software environment. The role spans partner programs, systems, data, and performance reporting, working across sales, alliances, finance, product, marketing, and executive teams.

Responsibilities

• Set partner operations strategy and build scalable processes for reseller, referral, systems integration, managed service, technology, and cloud marketplace partners.
• Develop dashboards and reporting to track partner performance, pipeline, and influence.
• Coordinate with sales and revenue operations to integrate partner data into sales systems and improve indirect sales processes, including deal registration, attribution, and compensation.
• Support partner program design, tiers, incentives, onboarding, certification, enablement, and compliance tracking.
• Guide partner lifecycle tools and integrations, working with IT and vendors to improve their capabilities.
• Serve as an operations contact for partner sales and alliances, and align go-to-market work with product and marketing teams.

Requirements

• 10 or more years in sales operations, channel or partner operations, or a similar role in business-to-business software.
• Strong understanding of partner ecosystems, including resellers, global and regional integrators, software vendors, managed service providers, and large cloud platforms.
• Experience designing partner programs and enablement processes.
• Ability to improve CRM and partner relationship management systems, integrations, and data quality.
• Analytical experience with forecasting, attribution, and performance measurement.
• Strong project management and cross-functional communication skills.
• Familiarity with Salesforce, partner relationship management tools, and business intelligence or reporting platforms.

Nice to have

• Experience in identity or security software.

Benefits and work setup

The source describes a flexible, collaborative work environment and lists paid time off and holidays, parental leave, healthcare options, retirement programs, education reimbursement, and commuter support in some locations. It also mentions employee resource groups and team events.