Director - Outpatient Services - LPC, LCSW

Acadia Healthcare; New Braunfels (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Acadia Healthcare seeks a Director of Outpatient Services to lead PHP and IOP programs at our New Braunfels location, with travel to Kerrville, Centerpoint and monthly coverage as needed. The role reports to executive leadership and focuses on sustaining clinical excellence and operational efficiency.

You will supervise clinicians and support staff, drive patient outcomes, ensure regulatory compliance, and partner with business development to grow referrals.

Qualifications

• Master’s or Doctorate-level licensed clinician required; clinical leadership background.
• 4+ years in behavioral healthcare with operations/management experience.
• Experience with PHP and IOP not required; prefer exposure to acute psychiatric services.

Responsibilities

• Oversee PHP/IOP operations and clinical programs.
• Drive KPIs: ADC, visits, revenue, EBITDA, patient satisfaction, and quality.
• Lead staff development, supervision, and mentorship.
• Support business development and outreach to grow admissions.

Skills

Leadership

Team management

KPI & analytics

Business development

Education

Master’s or Doctorate-level Licensed Clinician (LCSW/LMHC/LMFT/PsyD/PhD)

Job description

This Director will site onsite at our New Braunfels location but will also support our Kerrville facility. Monthly travel will be required to Kerrville,TX and Centerpoint, TX.

Purpose Statement

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Clinical & Operational Leadership

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

• Hire, onboard, and retain a high-performing team
• Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Compliance & Quality Assurance

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Education/Experience/Skill Requirements

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

Licenses/Designations/Certifications

• Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

SUPERVISORY REQUIREMENTS

Supervises a team of employees

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