Director, Outpatient Laboratory Operations

Lee Health; Fort Myers (FL); On-site; USD 63,000 - 85,000; Full time

Job summary

Lee Health in Fort Myers, FL, seeks a Director for the Outpatient Laboratory to lead day-to-day clinical and business operations of outpatient service lines. This role oversees Regional Lab specimen receiving, processing, courier services, OP Lab Customer Service, and all draw stations, while guiding non-licensed personnel and maintaining high training standards.

The position reports to the Administrative Lab Director and collaborates on system-wide initiatives.

Qualifications

• High School Diploma or equivalent required.
• BS or BA preferred.
• Minimum of 10 years of supervisory/management experience in a clinical laboratory.
• Strong communication and interpersonal skills; analytical skills, good time management and problem-solving abilities.

Responsibilities

• Oversee day-to-day clinical and business operations of outpatient laboratory service lines, including Regional Lab specimen receiving and processing, lab courier services, OP Lab Customer Service, and all Lee Health lab draw stations.
• Manage non-licensed personnel performing pre-analytical and post-analytical support functions.
• Develop and coordinate staff training programs and ensure staff competency.
• Participate with laboratory leadership and Laboratory Medical Director in research, development, and implementation of new processes, policies and procedures for specimen collection and processing.
• Ensure quality, safety, and customer service are provided by staff at the highest level through training, monitoring, and performance improvement activities.
• Promote excellent customer service by interacting courteously with patients, providers, nurses, and other Lee Health leaders.

Skills

Strong communication

Analytical skills

Time management

Problem solving

Education

High School Diploma or equivalent

BS or BA preferred

Job description

Lee Health in Fort Myers, FL, seeks a Director for the Outpatient Laboratory to lead day-to-day clinical and business operations of outpatient service lines. This role oversees Regional Lab specimen receiving, processing, courier services, OP Lab Customer Service, and all draw stations, while guiding non-licensed personnel and maintaining high training standards.

The position reports to the Administrative Lab Director and collaborates on system-wide initiatives.