Director, OT Cybersecurity Services (Remote—NA)

Dragos; United States; On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Competitive Equity Package

Job summary

Dragos is seeking a Director of Professional Services for North America to lead OT cybersecurity consulting, incident response, and penetration testing engagements. You will manage a team of consultants and IR practitioners, partnering with NA sales leadership to align delivery with revenue goals.

The role requires building a high-performing team, ensuring quality delivery, and driving regional growth while balancing operational excellence and cross-functional collaboration.

Qualifications

• Experience delivering or leading cybersecurity work in OT/ICS environments.
• Proven track record leading professional services or consulting teams.
• Deep experience in consulting, incident response, and/or penetration testing delivery.
• Demonstrated ability to establish quality standards, monitor execution, and drive process improvement.
• Experience tracking and managing operational budgets and financial accountability.
• Strong ability to collaborate with sales organizations and understand customer journey and account dynamics.

Responsibilities

• Directly manage North America-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development and career growth plans.
• Oversee quality and consistency of all service delivery; partner with Practice Leads to monitor engagement execution, identify and address quality gaps, and drive adoption of consistent methodologies.
• Monitor team utilization through billable hours tracking, manage staffing levels, address capacity gaps proactively, and participate in resourcing decisions with SalesOps.
• Ensure smooth operational execution across the team; manage operational budgets, track resource allocation, and elevate financial risks appropriately.
• Create measurable goals for team members, maintain consistent performance management cadence, partner with Practice Leads on technical assessments, and work with HRBP on performance issues.
• Collaborate closely with regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support.

Job description

Dragos is seeking a Director of Professional Services for North America to lead OT cybersecurity consulting, incident response, and penetration testing engagements. You will manage a team of consultants and IR practitioners, partnering with NA sales leadership to align delivery with revenue goals.

The role requires building a high-performing team, ensuring quality delivery, and driving regional growth while balancing operational excellence and cross-functional collaboration.