Director, Order Management

World Wide Technology; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

A leading technology solutions company is seeking a Director of Order Management. This role involves leading a team responsible for developing strategies to optimize order management and ensure operational excellence. The ideal candidate will have significant supply chain experience and strong leadership skills, driving customer satisfaction through effective management practices.

Benefits

Generous benefits package

Flexible work hours

Opportunities for professional growth

Qualifications

• Minimum of 7 years' experience in a related field required.
• Minimum of 10 years' experience in supply chain required.
• APICS certification preferred.

Responsibilities

• Develop strategies and policies for order management.
• Mentor and coach the leadership team on best practices.
• Drive operational excellence and customer satisfaction.

Skills

Leadership

Strategy Development

Operational Excellence

Customer Relationship Management

Education

Bachelor's Degree in Business or Supply Chain Management

Master's Degree in Business or Supply Chain Management

Job description

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Director, Order Management

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For" list for the 12th consecutive year!

Job Summary

A Director of Order Management leads a team of Order Management Leaders that are accountable for the successful development and execution of strategic operational objectives. Reporting to a senior leader within Global Order Operations, an individual in this role is responsible for developing strategies, policies and procedures that optimize value and create a world class order management organization. This person also takes overall accountability for operational excellence, customer delight and strategic thought leadership across all operational functions.

Responsibilities

• Develops strategies, policies and procedures to optimize value and create a world class order management group
• Establishes goals and objectives, (including stretch targets) in coordination with corporate objectives and managing performance to ensure attainment
• Mentors, coaches, and contributes to the development of the leadership team on policies, procedures and best practices while promoting professional growth
• Guides execution and cross-functional accountability throughout WWT Supply Chain
• Takes on overall accountability for operational excellence and customer delight
• Leading and driving strategic thought leadership across all functions
• Communicates clearly to drive expectations and instill consistency amongst the team
• Stewards the culture through utilization of the World Wide Technology Integrated Management and Leadership tools and concepts
• Establishes long-term capability and resource planning to continue the evolution of teams
• Develops and maintains collaborative relationships with other functional groups
• Identifies scaling opportunities across the global organization using industry best practices and processes
• Identifies areas of opportunity for better organizational alignment in communication, responsibility allocation, and structure
• Supports the department through the escalation process, driving critical issue resolution through collaboration with executive leadership internally and/or externally

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Qualifications

• Bachelor's Degree in Business or Supply Chain Management Required
• Master's degree in Business or Supply Chain Management Preferred
• A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 7 years' progressive experience in a related field required
• A minimum of 10 years' progressive experience in a related field preferred
• Minimum of 7 years of leadership experience, which includes the management of direct reports
• Minimum of 10 years of supply chain related experience in a complex manufacturing environment
• APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred

Knowledge, Skills, Abilities

• Developing strategies, policies and procedures to optimize value and create a world class order management group
• Establishing goals and objectives, (including stretch targets) in coordination with corporate objectives and managing performance to ensure attainment
• Mentoring, coaching, and contributing to the development of the leadership team on policies, procedures and best practices while promoting professional growth
• Guiding execution and cross-functional accountability throughout WWT Supply Chain
• Taking on overall accountability for operational excellence and customer delight
• Leading and driving strategic thought leadership across all functions
• Communicating clearly to drive expectations and instill consistency amongst the team
• Stewards the culture through utilization of the World Wide Technology Integrated Management and Leadership tools and concepts
• Establishes long-term capability and resource planning to continue the evolution of teams
• Develops and maintains collaborative relationships with other functional groups
• Identifies scaling opportunities across the global organization using industry best practices and processes
• Identifies areas of opportunity for better organizational alignment in communication, responsibility allocation, and structure
• Supports the department through the escalation process, driving critical issue resolution through collaboration with executive leadership internally and/or externally
• Demonstrated ability to work independently on routine assignments
• Ability to demonstrate a work ethic consistent with WWT's Core Values
• This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
• The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands
• Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for periodic domestic/international travel (up to 10%)
• This role will be expected to work in an open-office environment with desk sharing/hoteling practices
• Travel between our Maryland Heights, MO and Edwardsville, IL locations is common

Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities

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