Director, Operations Support & Strategy

WelbeHealth; Los Angeles (CA); On-site; USD 159,939 - 211,119; Full time

Benefits offered by this job

Medical insurance (Medical, Dental, VU

PTO + holidays + sick days

401K with match

Bonus included

Comprehensive compensation package

Job summary

WelbeHealth in Los Angeles seeks a Director of Operations Support & Strategy to lead major operational and strategic initiatives that impact the care of vulnerable seniors. You will build cross-functional teams and develop tools and processes to standardize programs at scale.

You will identify improvement opportunities, organize teams across functions, and present findings to executives. The role requires a Bachelor's degree (MBA preferred) with at least five years in strategy or management

Qualifications

• Bachelor’s degree; MBA, MHA, or MHP preferred.
• Minimum of five years in management consulting, corporate strategy, or similar enterprise-level roles.
• Minimum of two years of supervisory experience.
• Strong understanding of managed care models and impact on quality and total cost of care.
• Strong analytical foundation with ability to synthesize conclusions from incomplete data.
• Strong spreadsheet and slide deck presentation skills.

Responsibilities

• Lead major operational and strategic initiatives that drive performance, with a focus on clinical excellence, patient experience, and mission expansion solutions.
• Proactively identify improvement opportunities and management process gaps, then implement solutions with alignment from key stakeholders.
• Organize and structure cross-functional teams to drive complex programs across shared functions and market operations.
• Synthesize and present learnings, insights, and recommendations to key stakeholders and executive leadership.
• Support strategic planning and governance of operations initiatives.
• Hire, train, develop, supervise, and coach Operations team members.

Skills

Analytical skills

Excel

PowerPoint

Presentation skills

Strategic thinking

Education

Bachelor’s degree

MBA preferred

Job description

• Bachelor’s degree; master’s degree preferred (MBA, MHA, MHP)

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

This role is different because the Director, Operations Support & Strategy at WelbeHealth:

• Leads major operational and strategic initiatives that drive performance that will impact the care vulnerable seniors receive
• Creates cross-functional teams to drive programs across both shared functions and market operations

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On The Day-to-day, You Will

• Lead major operational and strategic initiatives that drive performance, with a focus on clinical excellence, patient experience, and mission expansion solutions, including the development of tools and management processes to enable standardization at scale
• Proactively identify improvement opportunities and management process gaps, then implement solutions with alignment from key stakeholders
• Organize and structure cross-functional teams to drive complex programs across both shared functions and market operations
• Synthesize and present learnings, insights, and recommendations to key stakeholders and executive leadership
• Support strategic planning and governance of operations initiatives
• Hire, train, develop, supervise, and coach Operations team members

Job Requirements Include

• Bachelor’s degree; master’s degree preferred (MBA, MHA, MHP)
• Minimum of five (5) years of experience in management consulting, corporate strategy, or a similar role supporting enterprise-level initiatives that impact clinical operations
• Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members
• Passionate about improving the quality and cost of healthcare in the U.S.
• Strong understanding of managed care models and what initiatives impact quality and total cost of care
• Strong analytical foundation with the ability to synthesize conclusions and direction from incomplete data using qualitative and quantitative methods
• Strong spreadsheet and slide deck presentation skills

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$159,939.07—$211,119.57 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.