Director, Operations Services (981)

Wikoff Color Corporation; Fort Mill (SC); On-site; USD 180,000 - 240,000; Full time

Job summary

Wikoff Color Corporation seeks a Director of Operations Services to lead centralized support functions for quality, safety, IT services, ERP/ systems, and PMO. You will enable standardization, risk reduction, and scalable execution across sites while driving governance and performance improvements.

The role reports to the COO and leads a multi-site team, driving cross‑functional alignment with Manufacturing, Supply Chain, Commercial, Finance, and HR to prioritize operational excellence projects

Qualifications

• 10+ years of leadership across operations, quality, EHS, IT systems, or project mgmt.
• Experience leading cross-functional support in industrial environments.
• Strong knowledge of quality systems, ERP, IT service delivery, and governance.
• Proven ability to drive standardization, KPI tracking, and risk controls.
• Ability to influence leaders across multiple functions and sites.

Responsibilities

• Establish governance for quality, safety, IT, ERP, and project execution.
• Standardize policies, procedures, and reporting across Operations Services.
• Lead operational excellence projects to improve safety, quality, cost, and service.
• Partner with Manufacturing, Supply Chain, Finance, and HR to align priorities.
• Ensure QMS readiness, audit readiness, and ISO 9001 alignment.

Skills

Leadership

Cross-functional collaboration

ERP systems

IT service delivery

Project governance

Quality management

EHS program oversight

Change management

Strategic planning

Education

Bachelor's degree in Business/Engineering/IT

Master's degree preferred

Certifications PMP/Lean Six Sigma/ISO 9001 Lead Auditor/ITIL/OSHA

Tools

ERP platforms

ITIL

ISO 9001 Lead Auditor

PMP

Lean Six Sigma

OSHA certifications

Job description

Posted Wednesday, July 22, 2026 at 4:00 AM

Position Overview:

The Director of Operations Services is responsible for leading the centralized support functions that enable operational performance, compliance, systems stability, and execution discipline across Wikoff’s network. This role oversees Quality, Safety, Environment & Health, IT Services, ERP & Systems, and PMO activities focused on Operational Excellence projects. The Director of Operations Services ensures these functions operate as integrated business enablers, supporting standardization, risk reduction, process improvement, and scalable execution across all sites.

Key Responsibilities:

• Establish and maintain governance frameworks for quality management, safety compliance, environmental controls, IT service delivery, ERP performance, and project execution
• Drive standardization of policies, procedures, documentation, reporting, and performance management across all Operations Services functions
• Oversee the development and execution of operational excellence projects that improve safety, quality, cost, service, systems, and process performance
• Partner with Manufacturing, Supply Chain, Commercial, Finance, and HR leaders to ensure support functions are aligned to business priorities
• Ensure the QMS is effectively maintained, audit-ready, and aligned with ISO 9001 requirements
• Lead safety, environmental, and health compliance programs to reduce operational risk and improve site-level accountability
• Oversee IT Services and ERP systems to ensure reliable systems, effective user support, data integrity, and business process enablement
• Establish clear KPIs, reporting cadence, escalation processes, and corrective action tracking across all areas of responsibility
• Build functional capability, leadership depth, and cross-functional alignment within the Operations Services team
• Fully integrated Operations Services governance model implemented across Quality, Safety, Environment & Health, IT Services, ERP, and PMO within 12 months
• Improved audit readiness, corrective action closure, safety compliance, and environmental reporting performance across all sites
• Operational Excellence project portfolio prioritized, governed, and tracked with clear ownership, milestones, benefits, and risk controls
• ERP and IT service performance improved through defined SLAs, issue escalation, user support standards, and system improvement roadmap
• Standardized reporting dashboard established for Operations Services KPIs, including quality, safety, compliance, IT service, ERP, and project execution metrics
• Year-over-year improvement in operational risk reduction, process standardization, and cross-functional execution effectiveness

Reporting Structure:

• Reports To: Chief Operating Officer (COO)
• Direct Reports: Quality Manager, Safety Manager, Environment & Health Manager, IT Services Manager, ERP & Systems Manager, PMO

Educational Requirements:

• Bachelor’s degree in Business, Operations Management, Engineering, Information Technology, Quality, Environmental Health & Safety, or related field required
• Master’s degree in Business Administration, Operations, or related discipline preferred
• Relevant certifications preferred, including PMP, Lean Six Sigma, ISO 9001 Lead Auditor, ITIL, OSHA, or environmental compliance certifications

Required Experience:

• 10+ years of progressive leadership experience across operations, quality, EHS, IT systems, project management, or operational excellence
• Proven experience leading cross-functional support functions in a manufacturing, chemical, coatings, or industrial environment
• Strong understanding of quality systems, safety compliance, environmental controls, ERP platforms, IT service delivery, and project governance
• Demonstrated ability to lead operational improvement projects, standardize processes, and implement performance management systems
• Experience managing multi-site support functions and influencing leaders across operations, supply chain, commercial, finance, and HR
• Strong leadership, communication, change management, and execution discipline with the ability to turn functional support teams into business performance enablers

This company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.