Director, Operations Services & Quality Excellence

Wikoff; Fort Mill (SC); On-site; USD 140,000 - 190,000; Full time

Job summary

Wikoff in Fort Mill, SC seeks a Director of Operations Services to lead centralized support functions across Quality, Safety, EHS, IT Services, ERP & Systems, and PMO, enabling operational excellence.

This leader will standardize policies, drive risk reduction, ensure audit readiness, and partner with site leaders to enable scalable execution. The role reports to the COO and manages a cross-functional team.

Qualifications

• Bachelor’s degree in Business, Operations Management, Engineering, IT, Quality, EHS, or related field.
• Master’s degree in Business Administration or Operations preferred.
• Certifications: PMP, Lean Six Sigma, ISO 9001 Lead Auditor, ITIL, OSHA or environmental compliance.

Responsibilities

• Establish governance frameworks for quality management, safety compliance, environmental controls, IT service delivery, ERP performance, and project execution.
• Drive standardization of policies, procedures, documentation, reporting, and performance management across all Operations Services functions.
• Oversee development and execution of operational excellence projects improving safety, quality, cost, service, systems, and process performance.
• Partner with Manufacturing, Supply Chain, Commercial, Finance, and HR to align support functions with business priorities.
• Ensure the QMS is audit-ready and aligned with ISO 9001 requirements.
• Lead safety, environmental, and health compliance programs to reduce operational risk and improve site accountability.
• Oversee IT Services and ERP systems to ensure reliable systems, data integrity, and business process enablement.
• Establish clear KPIs, reporting cadence, escalation processes, and corrective action tracking across all areas of responsibility.
• Build functional capability, leadership depth, and cross-functional alignment within the Operations Services team.

Education

Bachelor’s degree in Business, Operations Management, Engineering, Information Technology, Quality, Environmental Health & Safety, or related field

Master’s degree in Business Administration, Operations, or related discipline

PMP

Lean Six Sigma

ISO 9001 Lead Auditor

ITIL

OSHA or environmental compliance certifications

Job description

Wikoff in Fort Mill, SC seeks a Director of Operations Services to lead centralized support functions across Quality, Safety, EHS, IT Services, ERP & Systems, and PMO, enabling operational excellence.

This leader will standardize policies, drive risk reduction, ensure audit readiness, and partner with site leaders to enable scalable execution. The role reports to the COO and manages a cross-functional team.