Director-Operations Outpatient Pharmacy

Baptist; Memphis (TN); On-site; USD 180,000 - 240,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a senior leader to direct and align system-wide pharmacy operations. The role focuses on maximizing prescription capture, developing market strategies, and launching new access points in coordination with clinic leadership.

The candidate will collaborate with the leadership team to drive business initiatives, improve service delivery, and promote centralized mail order options across Baptist pharmacies.

Qualifications

• Five (5) years progressive, outcome-oriented management experience in a medium multi-specialty group practice.
• Three (3) years of pharmacy management experience in practice management, or pharmacy operations and medical staff relations.
• Extensive knowledge of health care issues, trends, legal compliance and group practice and/or pharmacy management/network development models.
• Ability to foster collaborative partnerships in the development, implementation and administration of service and program delivery.

Responsibilities

• Leads all BMG pharmacy teams.
• Operationalizes strategic direction across all markets to ensure prescription capture rate at BMG and Baptist pharmacies, including site identification, stakeholder communication, speed-to-market facilitation, and staffing for new locations.
• Develops, recommends, and implements pharmacy operational changes to align capture rate and financial goals; communicates with clinics for reliable service and patient care.
• Works closely with marketing on promotional strategies for the pharmacies.
• Implements pharmacy management strategies or services to identify business opportunities, enhance physician partnerships, expand/retain market position, and maximize service delivery with the practice management team.
• Performs other accountabilities as assigned or directed.

Skills

Pharmacy operations

Healthcare administration

Strategic leadership

Market strategy

Stakeholder collaboration

Staffing & launches

Education

Bachelor's in Business Administration

Bachelor's in Finance

Bachelor's in Health Care Administration

Master's degree

Pharmacy degree

Job description

Directs and coordinates all operational functions system wide for pharmacy operations and development while working in close collaboration with the ED/COO. Responsibilities include but are not limited to oversight of BMG pharmacy teams, development of market strategies and business initiatives, and liaison to the clinics for pharmacy goal alignment. Works closely with BMG leadership team to include Directors, office managers, staff, and providers to increase capture rate being sent to Baptist pharmacies. Develops and executes plans for opening new pharmacy access points as well as promoting the centralized mail order option.

Job Responsibilities

• Leads all BMG pharmacy teams.
• Operationalizes strategic direction across all markets to ensure prescription capture rate at BMG and Baptist pharmacies. This includes site identification, communication with stakeholders, facilitation of speed to market, and ensuring staffing models are in place for a successful launch of new pharmacy locations.
• Develops, recommends, and implements pharmacy operational changes needed to align to capture rate and financial goals. This includes key communications with clinics for ensuring reliable pharmacy service and patient care.
• Works closely with marketing on additional promotional strategies for the pharmacies.
• Implements pharmacy management strategies and/or services to identify appropriate business opportunities, to enhance business and/or physician partnerships/relationships, expand/retain market position, and to maximize service delivery in close coordination with the practice management team.
• Performs other accountabilities as assigned or directed.

Minimum Required Experience

Five (5) years progressive, out-come oriented management experience in a medium multi-specialty group practice

Preferred/Desired Experience

Three (3) years of pharmacy management experience in all aspects of practice management, or pharmacy, operations, and medical staff relations

Minimum Required Education

Bachelor's degree in Business Administration, Finance, Health Care Administration or related field.

Preferred/Desired Education

Master's degree or Pharmacy degree

Minimum Required Training

Extensive knowledge of health care issues, trends, legal compliance and group practice and/or pharmacy management/network development models

Minimum Required Special Skills

Ability to foster collaborative partnerships in the development, implementation and administration of service and program delivery