Director, Operations

ADP, Inc.; Urbana (IL); On-site; USD 130,000 - 150,000; Full time

Job summary

ADP, Inc. in Louisville, KY seeks a Director of Operations to lead multi-clinic operations, align with physicians and admin teams, and drive performance. The role focuses on improving patient experience, financial performance, and regulatory compliance across locations.

The ideal candidate brings healthcare operations leadership experience, strategic thinking, and a passion for developing leaders to sustain growth and excellence.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration or related field
• 7+ years of multi-site healthcare operations leadership experience
• 5+ years of progressive leadership experience overseeing managers and practice leadership teams
• Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems
• Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective

Responsibilities

• Ensure consistent execution of operational policies, procedures, and best practices across all locations.
• Monitor KPIs and metrics to improve efficiency and effectiveness.
• Lead initiatives on workflow optimization, patient access, and service excellence.
• Manage regional operating budgets and financial performance.
• Analyze revenue cycle performance, productivity metrics, and expense management.
• Identify opportunities to improve profitability while maintaining patient care.
• Recruit, develop, and retain high-performing practice leaders and operational staff.
• Foster a culture of accountability, engagement, teamwork, and patient-centered service.

Skills

Leadership

Healthcare operations

People development

Budgeting

Revenue cycle

Regulatory awareness

Education

Bachelor's degree in Healthcare Administration or related field

7+ years of multi-site healthcare operations leadership experience

5+ years of progressive leadership experience overseeing managers and practice leadership teams

Master’s degree in related field

Tools

Lean Six Sigma Black Belt

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director, Operations

Senior Management Bardstown, KY, US

2 days ago Requisition ID: 1862

Salary Range: $130,000.00 To $150,000.00 Annually

We are looking for an accomplished Director of Operationsto serve in theLouisville, KYmarket, to help shape the next chapter of our growing dermatology organization. This is more than an operational leadership role—it is an opportunity to influence culture, develop leaders, elevate the patient experience, and create the operational foundation needed to support sustainable growth.

The Director of Operations will lead and align operations across multiple clinics, working collaboratively with physicians, clinical leaders, and administrative teams to drive performance and operational excellence. The successful candidate will bring a strong understanding of healthcare operations, a passion for developing people, and the ability to turn strategy into meaningful, measurable results.

We are seeking a leader who is accountable, collaborative, and solutions-oriented—someone who can see both the big picture and the details that matter. Our ideal candidate understands that exceptional operations begin with exceptional people and that when teams are supported, empowered, and aligned, patients receive a better experience.

Yearly Salary $130,000-$150,000

POSITION RESPONSIBILITES

Operations & Financial Acumen

• Ensure consistent execution of operational policies, procedures, and best practices across all locations.
• Monitor key performance indicators (KPIs) and operational metrics to improve efficiency and effectiveness.
• Lead initiatives focused on workflow optimization, patient access, and service excellence.
• Manage regional operating budgets and financial performance.
• Analyze revenue cycle performance, productivity metrics, and expense management.
• Identify opportunities to improve profitability while maintaining exceptional patient care.
• Monitor provider productivity and operational drivers impacting financial outcomes.
• Build strong relationships with physicians and advanced practice providers.
• Support providers by addressing operational challenges and resource needs.
• Recruit, develop, and retain high-performing practice leaders and operational staff.
• Provide coaching, mentorship, and performance management for direct reports.
• Foster a culture of accountability, engagement, teamwork, and patient-centered service.
• Support leadership development across the region.

Quality & Compliance

• Ensure delivery of exceptional patient care and customer service.
• Monitor patient satisfaction scores and implement improvement plans when necessary.
• Address patient concerns and escalated service issues.
• Ensure compliance with federal, state, and local healthcare regulations, including HIPAA, OSHA, CMS, and applicable accreditation standards.
• Support risk management initiatives and regulatory audits.

Growth & Development

• Support practice acquisitions, integrations, and expansion projects, including market assessments & business development
• Lead operational implementation of new service lines, providers, or locations.
• Identify opportunities for process improvement and innovation.
• Support provider recruiting and onboarding within region locations
• Partner with finance teams to prepare forecasts, budgets, and business plans.

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary; employees are subject to the direction of management, as assigned to meet the ongoing needs of the office and/or organization.

POSITION QUALIFICATIONS

Minimum Qualifications

• Bachelors’ degree in Healthcare Administration, Business Administration or related field
• 7+ years of multi-site healthcare operations leadership experience
• 5+ years of progressive leadership experience overseeing managers and practice leadership teams
• Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems
• Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective

Preferred Qualifications

• Master’s degree in related field
• Lean Six Sigma Black Belt or Master Black Belt

Physical Requirements

• Frequent lifting and carrying objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20” or less) and far (20’ or more) and to identify and distinguish colors

VSD CORE VALUES

Having fun. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable. We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial. We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.