Director, Operations

Socket.dev; Urbana (IL); On-site; USD 130,000 - 150,000; Full time

Job summary

Socket.dev is seeking a Director of Operations to guide and support an established team of dermatology offices. The role provides strategic and operational leadership across multiple locations with emphasis on patient experience, financial performance, and regulatory compliance.

Yearly Salary is $130,000-$150,000. The position emphasizes coaching, collaboration, and growth to deliver high-quality patient care and operational excellence.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration or related field.
• 7+ years of multi-site healthcare operations leadership experience.
• 5+ years of progressive leadership experience overseeing managers and practice leadership teams.
• Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems.
• Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective.

Responsibilities

• Provide strategic and operational leadership across multiple dermatology locations.
• Monitor KPIs and financial performance; manage budgets.
• Improve workflow, patient access, and service excellence.
• Oversee revenue cycle performance, productivity, and expenses.
• Ensure regulatory compliance and risk management across sites.
• Recruit, develop, and retain practice leaders and staff.
• Coach and mentor leaders; foster accountability and teamwork.

Skills

Healthcare operations leadership

Multi-site leadership

People leadership

Budget management

Regulatory compliance

KPI tracking

Education

Bachelor's degree in Healthcare Administration

Master’s degree (preferred)

Job description

Join a thriving organization as a healthcare leader responsible for guiding and supporting an established team of dermatology offices. We are looking for an accomplished professional with prior Health Care leadership experience, a collaborative coaching style, and the ambition to grow both personally and professionally.

JOB SUMMARY

The Director of Operations is responsible for providing strategic and operational leadership across multiple dermatology practice locations within the Louisville region. This role oversees day-to-day operations, financial performance, patient experience, provider support, regulatory compliance, staffing, and growth initiatives to ensure high-quality patient care and operational excellence.

Yearly Salary $130,000-$150,000

POSITION RESPONSIBILITIES

Operations & Financial Acumen

• Ensure consistent execution of operational policies, procedures, and best practices across all locations.
• Monitor key performance indicators (KPIs) and operational metrics to improve efficiency and effectiveness.
• Lead initiatives focused on workflow optimization, patient access, and service excellence.
• Manage regional operating budgets and financial performance.
• Analyze revenue cycle performance, productivity metrics, and expense management.
• Identify opportunities to improve profitability while maintaining exceptional patient care.
• Monitor provider productivity and operational drivers impacting financial outcomes.

People Leadership

• Build strong relationships with physicians and advanced practice providers.
• Support providers by addressing operational challenges and resource needs.
• Recruit, develop, and retain high-performing practice leaders and operational staff.
• Provide coaching, mentorship, and performance management for direct reports.
• Foster a culture of accountability, engagement, teamwork, and patient-centered service.
• Support leadership development across the region.

Quality & Compliance

• Ensure delivery of exceptional patient care and customer service.
• Monitor patient satisfaction scores and implement improvement plans when necessary.
• Address patient concerns and escalated service issues.
• Ensure compliance with federal, state, and local healthcare regulations, including HIPAA, OSHA, CMS, and applicable accreditation standards.
• Support risk management initiatives and regulatory audits.

Growth & Development

• Support practice acquisitions, integrations, and expansion projects, including market assessments & business development
• Lead operational implementation of new service lines, providers, or locations.
• Identify opportunities for process improvement and innovation.
• Support provider recruiting and onboarding within region locations
• Partner with finance teams to prepare forecasts, budgets, and business plans.

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary; employees are subject to the direction of management, as assigned to meet the ongoing needs of the office and/or organization.

POSITION QUALIFICATIONS

Minimum Qualifications

• Bachelors’ degree in Healthcare Administration, Business Administration or related field
• 7+ years of multi-site healthcare operations leadership experience
• 5+ years of progressive leadership experience overseeing managers and practice leadership teams
• Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems
• Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective

Preferred Qualifications

• Master’s degree in related field
• Lean Six Sigma Black Belt or Master Black Belt

Physical Requirements

• Frequent lifting and carrying objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20” or less) and far (20’ or more) and to identify and distinguish colors
• Frequent keyboard use/data entry

VSD CORE VALUES

Having fun

We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.

Being a team

We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond.

Being resilient

We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.

Being accountable

We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.

Being courageous

We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.

Being entrepreneurial

We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.