Director Operations

Sonrava; San Antonio (TX); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Sonrava seeks a Director of Operations to drive the performance of all dental offices in the region. You will lead field-based teams, focus on growth, profitability, and patient satisfaction, and ensure operational excellence across sites.

You will mentor Business Managers, oversee budgeting, payroll, and expenses, and partner with the executive team to align regional goals with the corporate strategy. Travel is frequent and strong planning, organization and communication are essential.

Formación

• Bachelor's degree required.
• 3+ years managing multiple practice/sites in dental industry.
• Proven year-over-year growth track record.
• Forecast and analyze business trends to maximize territory performance.
• Ability to create and maintain a budget.
• Travel within the required territory (5 days in the field).

Responsabilidades

• Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to meet performance goals: patient volume, revenue, profitability, and patient satisfaction.
• Analyze KPIs and implement improvement strategies.
• Collaborate with the executive team to align regional goals with strategy.
• Lead and develop office leaders; promote accountability and retention.
• Support high standards of patient care and compliance with quality standards.

Conocimientos

Leadership

Strategic planning

Data analysis

Customer service

Communication

Educación

Bachelor's degree

Descripción del empleo

As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.

This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.

As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.

Responsibilities

• Operational Leadership & Performance:
• Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
• Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
• Team Development & Leadership:
• Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
• Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
• Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
• Patient Care & Clinical Excellence:
• Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met

Qualifications

• Bachelor's degree
• At least three years of experience managing multiple practice/site locations (3+) preferably in the Dental Industry
• Proven track record of year-over-year growth
• Proven track record of measurable, successful customer service initiatives
• Ability to forecast and analyze business trends to maximize territory performance and profitability
• Ability to create and maintain a budget
• Travel within the required territory (5 days in the field)