Director, Operations

Paycom; Salt Lake City (UT); On-site; USD 120,000 - 190,000; Full time

Job summary

GI Alliance in Utah seeks an experienced Director of Operations to guide clinic operations across eight locations in the Salt Lake City metro area and St. George. You will partner with the Physician President to plan, organize and direct operations and practice management.

The role emphasizes high-quality patient care, financial performance, leadership of Practice & Office Supervisors, budgeting, and KPI-driven continuous improvement to achieve operational goals.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum five years’ facility/operations management experience.
• Two years of supervisory experience required.

Responsibilities

• Oversees planning and directing clinic operations and practice management.
• Leads performance improvement initiatives and KPI tracking.
• Manages budgeting, financial reporting, and capital needs.
• Collaborates with leadership to recruit and develop clinicians and staff.
• Ensures compliance and patient experience initiatives.

Skills

Operations management

Leadership

Budgeting

Data analysis

Communication

Microsoft Office

Education

Bachelor’s degree

Tools

Practice management software

MS Excel

Job description

GI Alliance is seeking an experienced Director, Operations.Duties of this position include, but are not limited to, the following:Position purposeUtah Gastroenterology is the largest private gastroenterology group in Utah with 29 physicians and 16 APPs, at 8 clinic locations serving the Salt Lake City metropolitan area and St. George.The Director of Operations in collaboration with the Physician President of the practice is responsible for supporting all clinic operations and practice management to include: planning, organizing, and directing overall operations and procedures for the practice. Participates in the development and implementation of the practice’s mission, vision and values.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ensure the patient care delivery system is of the highest quality and meets company standardsEnsures excellent customer service and satisfaction while achieving organization-specific financial goalsProvides leadership to Practice & Office Supervisors and StaffSupports division leadership team to ensure clinics achieve goals outlined for operational successSupports objectives, strategic improvements, detailed plans, and KPI'sResponsible for achieving divisional and market goals and census growthMonitors division performance metrics; develops and implements action plans/corrective actions to address operational issues/concernsRegularly reviews financial reporting, identifies opportunities for improvement and works with clinic leaders and VP on improving financial outcomesImplement plans and processes to maintain productivity and profitabilityReviews and interprets financial reporting and dashboards to optimize clinic/regional operationsLeverages monthly reporting guidelines to report on culture, finance, business/strategic and quality metrics to enhance and optimize operationsParticipate in physician and APP panel interviews with VP and appropriate dyad clinician partnerFacilitate clinician candidate site tours for clinics in their divisionLeads the execution of various special projects/task forces/business improvement initiatives as requested by senior leadershipFormulates strategic and operational plans for assigned project(s)Project management: Partner with internal and external stakeholders to accomplish goals and distribute work appropriatelyEnsure internal and external stakeholders are informed of progress, deviation from project plans and risksServes as a leader or contributor to performance improvement initiatives; Responsible for successful implementation and achieving required metricsServes as a change champion for all organizational initiatives (Operational / Patient Experience)Sets, recommends, and achieves project timelines, appropriately manages, and reports on projects supporting larger operational goalsLeverages tools and resources to effectively manage numerous large to small scale projects and successfully meets timelines, KPI's and expected outcomesRegularly reviews patient experience initiatives that support continued improvement of scoresEnsure financial reporting is fully utilized within each assigned clinicSupports annual budget development, volume forecasting and capital needs within assigned division/regionPartners with ancillary departments (billing/coding) to identify opportunities for improvementSupports the recruitment, retention, and promotion of outstanding staff & CliniciansPartner with recruitment, clinician leaders, and clinic manager or supervisor for successful onboarding of new cliniciansResponsible for developing and growing leaders within the assigned division ensuring turnover remains below identified thresholdSupports practice leaders in meeting / exceeding their professional and operational goalsEnsures best practices are followed and resolves incidents where the clinic is out of complianceCreate regular 1:1 meetings with practice leaders to remain connected to clinic operationsPartner with multiple departments to provide staff with Education, Trainings, and resources that promote better understanding, improved skills, and growthAvailable to be on call 24/7 for facility related emergencies.Perform other duties as assignedQualificationsEducation: Bachelor’s degree from an accredited university required. Equivalent combination of education/experience will also be considered.Experience: Minimum five (5) year experience in facility management preferred. Two (2) years of supervisory experience required.Additional Qualifications: N/APerformance Requirements:Knowledge:Possess knowledge of organizational policies and procedures to manage operations.Thorough understanding of fiscal management, human resource management, government regulations, and compliance requirements.Skills and Abilities:Demonstrated excellence in organizational and time management skills.Perform effective communications skills both verbal and written.Proven ability to manage multiple priorities: delegating and achieving goals and objectives.Develop and maintain relationships at all levels of the organization and can influence positive outcomes.Adapt, innovate, and lead in a fast-paced environment where change is constant.Capable of exercising high degree of initiative, judgment, and discretion.Proven ability to quickly identify, respond, and resolve patient/staff problems.Be able to identify, analyze, and interpret complex data and provide resolutions to operational problems.Demonstrate solid commitment to researching, evaluating and recommending continuous quality improvement plans.Possess calm demeanors to be able to lead and guide during emergency situations.Proficient in Microsoft Office and appropriate practice management software.Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Work Environment: This job operates in professional office environments.Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran