Director of Operations Integration

Gastro Health; Miami (FL); On-site; USD 180,000 - 230,000; Full time

Job summary

Gastro Health is seeking a Director of Integration Operations to lead the enterprise Integration Management Office and oversee onboarding, stabilization, and optimization of acquired practices and other transactions.

You will supervise two managers, drive portfolio governance, and ensure cross-functional alignment with enterprise objectives while delivering high-quality patient care through standardized processes.

Qualifications

• 8–10 years in physician practice operations or healthcare integration.
• 5+ years leading complex cross-functional programs or integrations.
• Expert knowledge of physician practice operations (front office, back office, revenue cycle, EMR workflows).
• Demonstrated success in change management and physician/staff engagement during acquisitions.
• Demonstrated experience managing and developing leaders and teams.
• Experience supporting mergers, acquisitions, partnerships, or organizational integrations preferred.
• BA/BS or graduate degree preferred.

Responsibilities

• Lead the enterprise Integration Management Office (IMO) for acquisitions, mergers, strategic partnerships, joint ventures and other assigned transactions.
• Directly lead, coach, develop, and deploy two Managers of Integration Operations; establish clear roles, performance expectations, coverage plans, and development priorities.
• Establish portfolio governance, integration priorities, resource allocation, milestone expectations, decision rights, and escalation pathways across concurrent transactions.
• Serve as the senior liaison among support center teammates, market leaders, physicians, third-party delivery partners, and acquisition stakeholders to ensure organized, thoughtful, and timely execution.
• Oversee post-close practice stabilization, including teammate onboarding, physician and stakeholder engagement, KPI monitoring, service continuity, issue resolution, and transition to steady-state operations.
• Coordinate with Compliance, Legal, Finance, Human Resources, Revenue Cycle, Technology, Credentialing, Marketing, Operations, Clinical Services, and other functions to align integration activities and resolve cross-functional dependencies.

Skills

Executive communication

Portfolio management

Cross-functional leadership

Change management

Stakeholder engagement

Education

BA/BS or graduate degree

Tools

Smartsheet

OneDrive

Microsoft Teams

Job description

About Gastro Health

Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary

The Director of Integration Operations leads Gastro Health’s enterprise Integration Management Office (IMO) and is accountable for the successful onboarding, stabilization, and optimization of acquired practices and other assigned transactions and joint ventures. The Director oversees two Managers of Integration Operations and provides portfolio governance, prioritization, resource allocation, risk management, performance reporting, and executive escalation across concurrent integrations. The Director partners with physicians, market and operational leaders, support center functions, external partners, and transaction stakeholders to ensure integration activities are organized, standardized, timely, and aligned with enterprise objectives. Your excellence with project management skills, analytical abilities, and attention to detail contribute to successful integrations. Your dedication to process optimization, fostering collaboration, and implementing standard operating procedures supports Gastro Health in achieving operational efficiency and delivering high-quality patient care.

Essential Functions include but are not limited to the following

• Lead the enterprise Integration Management Office (IMO) for acquisitions, mergers, strategic partnerships, joint ventures and other assigned transactions.
• Directly lead, coach, develop, and deploy two Managers of Integration Operations; establish clear roles, performance expectations, coverage plans, and development priorities.
• Establish portfolio governance, integration priorities, resource allocation, milestone expectations, decision rights, and escalation pathways across concurrent transactions.
• Serve as the senior liaison among support center teammates, market leaders, physicians, third-party delivery partners, and acquisition stakeholders to ensure organized, thoughtful, and timely execution.
• Oversee on-site operational assessments and gap analyses; ensure findings, risks, dependencies, and recommended actions are clearly documented and presented to internal and external stakeholders.
• Identify operational improvements and M&A synergies; prioritize opportunities and incorporate approved initiatives into integration workplans and value-realization tracking.
• Lead recurring integration portfolio reviews and provide concise executive reporting on status, milestones, risks, decisions, resource constraints, and performance.
• Oversee post-close practice stabilization, including teammate onboarding, physician and stakeholder engagement, KPI monitoring, service continuity, issue resolution, and transition to steady-state operations.
• Provide oversight for integration of clinical and administrative systems, including EMR, practice management, scheduling, billing, reporting, and other enabling platforms.
• Coordinate with Compliance, Legal, Finance, Human Resources, Revenue Cycle, Technology, Credentialing, Marketing, Operations, Clinical Services, and other functions to align integration activities and resolve cross-functional dependencies.
• Ensure integration activities appropriately address applicable regulatory, payer, credentialing, contracting, and company requirements in partnership with responsible functional leaders.
• Own, refine, and enforce a standardized integration playbook covering people, process, systems, governance, communications, and post-close stabilization.
• Create and maintain tools, templates, dashboards, KPIs, and operating cadences that improve consistency, accountability, visibility, and scalability across integrations.
• Manage and monitor integration workplans using approved tools, including Smartsheet, OneDrive, Microsoft Teams, and other assigned platforms.
• Provide or coordinate interim and transitional practice-management support when required to sustain operations.
• Deploy available integration resources to enterprise strategic initiatives, Project Horizon priorities, process improvement work, and PMO responsibilities during periods of lower transaction activity.
• Lead change-management activities associated with integration and strategic initiatives, with emphasis on clear communication, physician engagement, teammate readiness, and adoption.
• Other duties as assigned

Travel domestically as needed, up to 75%.

Job Specifications/Qualifications

• 8-10 years in physician practice operations, multi-site management, or healthcare integration
• 5 or more years leading complex cross-functional programs, integrations, or transformation initiatives.
• Expert knowledge of physician practice operations (front office, back office, revenue cycle, EMR workflows).
• Demonstrated success in change management and physician/staff engagement during acquisitions.
• Demonstrated experience managing and developing leaders and teams
• Experience supporting mergers, acquisitions, partnerships, or organizational integrations preferred.
• BA/BS or graduate education preferred.

Required Skills And Abilities

• Executive-level communication, relationship management, and stakeholder influence
• Portfolio, program, and project management across multiple concurrent priorities.
• Strong knowledge of physician practice operations, including front-office, back-office, revenue cycle, clinical, and EMR workflows.
• Analytical problem solving, risk identification, decision support, and performance management.
• Change leadership and physician and teammate engagement during periods of transition.
• Organization, planning, time management, sound judgment, and attention to detail.
• Ability to build scalable standards while adapting to the needs of individual practices and markets.
• Interest in using digital technology, data, and automation to improve execution and visibility.

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements And Working Conditions

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Primarily performed in an office environment with moderate noise levels.
• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.
• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.
• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.
• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.