Director, Operational Excellence

Hospital for Special Surgery; New York (NY); On-site; USD 105,000 - 161,000; Full time

Job summary

An established industry player is seeking a Director of Operational Excellence to lead capacity planning and resource management initiatives. This pivotal role will drive organizational strategies, ensuring alignment with institutional goals while enhancing patient flow and operational efficiency. The ideal candidate will possess a strong background in healthcare, exceptional analytical skills, and a passion for process improvement. Join a supportive and innovative environment where your contributions will directly impact patient care and operational success. If you are ready to take on a leadership role that fosters growth and excellence, this opportunity is perfect for you.

Qualifications

• 5+ years of related experience in healthcare required.
• Strong proficiency in MS Excel, PowerPoint, and Tableau.

Responsibilities

• Develop and implement capacity planning strategies across the enterprise.
• Lead initiatives to optimize patient flow and operational efficiency.

Skills

Healthcare Experience

Project Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Leadership

Data Analysis

Collaboration

Education

Bachelor's degree in Healthcare Administration

Master's degree in Industrial and Systems Engineering

Tools

MS Excel

MS PowerPoint

Tableau

Job description

Director, Operational Excellence page is loaded

Director, Operational Excellence

Apply remote type Hybrid locations New York, NY time type Full time posted on Posted Yesterday job requisition id JR2025-102100

How you move is why we’re here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $105,000.00 - $160,500.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

The Director, Operational Excellence, Capacity Planning serves an important leadership role within the Operational Excellence (OE) program at HSS focusing on integrated capacity planning, demand forecasting, and dynamic resource management across the patient journey. The Director will play a key role in driving organizational strategy and helping HSS establish and share best practices across existing and new sites. Developing and maintaining strong relationships with physicians, their offices and front-line leaders will be an essential part of the role. This role will also oversee governance structures related to OR block and outpatient session scheduling, ensuring alignment with institutional priorities and operational needs. To this end, s/he possesses a unique blend of expertise in strategic planning, business acumen, and process improvement.

Director, Operational Excellence will own and drive projects to completion with specific tasks including but not limited to: development and presentation of leadership-ready materials, design of change management and communication plans, facilitation of discussions with multiple stakeholders, design and execution of analytics, and building complex models to inform decision-making and performance improvement. Additionally, the Director will play a critical role in developing capacity forecasting models and partnering with finance and operations to anticipate future resource needs. To this end, the Director will leverage analytical, project management, change management, and communication skills to ensure project success.

The Operational Excellence (OE) team is charged with eliminating waste and redesigning operations to enable continued success and optimize the patient experience. The OE team thinks beyond what’s expected, from simplifying patient registration and decreasing operating room turnover time to streamlining the discharge process. The OE department is highly visible, reporting to the Chief Operating Officer, and all members have the opportunity to work with multidisciplinary teams comprised of clinical and business leaders. As a part of this team, you’ll be an essential resource, helping our hospital stay on top of our game, so we can ensure our patients do the same.

Key Responsibilities:

1. Develop and implement a comprehensive strategy for capacity planning across the enterprise, ensuring alignment with institutional goals, patient demand, and resource availability
2. Lead initiatives to integrate capacity planning across inpatient, perioperative, outpatient, and ancillary settings to optimize patient flow and operational efficiency
3. Offer comprehensive executive support to senior & executive leadership by providing expertise and guidance on capacity-related topics, ensuring efficient decision-making and strategic planning at the highest level
4. Collaborate with Finance, Facilities and Service Line Team to forecast future OR and bed capacity needs and build solutions to alleviate any deficit or underutilization
5. Provide oversight and support for OR block management policies, outpatient session management policies, and bed capacity management strategies and support OR/OP scheduling optimization
6. Lead preparation for OR and outpatient governance committees, ensuring strategic alignment and data-driven decision-making and deliver subject matter expertise to the Committee
7. Provide oversight for OR block schedule and outpatient session schedule management/changes & optimizations, working with governance committees
8. Develop next generation models to enable data-driven and dynamic decision-making to maximize capacity utilization, revenue and minimize patient wait time and variable cost
9. Provide mentorship to junior team members, guiding and supporting them through complex tasks, thereby enhancing the quality of their deliverables and fostering professional growth

Education

• Bachelors degree in Healthcare Administration, Business Administration, Engineering, Statistics or related field required
• Masters degree in Industrial and Systems Engineering or Business Administration or a related field with a focus on Management Engineering, Healthcare Systems Engineering and/or Operations Research

Skills & Experience – Required:

• 5+ years of related experience in healthcare
• Previous or current EPIC certification or experienced in one or more of the front-end modules
• Experience working on multiple projects involving large data sets, data cleaning, data normalization, mapping, and validation
• Exemplary proficiency in leveraging a diverse array of software and spreadsheet applications, notably MS Excel, MS PowerPoint, and Tableau, to excel in executing process mapping, process design, and work-flow management tasks with exceptional accuracy, efficiency, and effectiveness
• Experience in designing and implementing complex analyses, tailoring communication of findings to stakeholders
• Demonstrating strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop innovative solutions that drive effective outcomes
• Excellent verbal and written communication skills; effectively communicates with various departments to disseminate and receive information as requested
• Experience leading and facilitating meetings with effective outcomes
• Ability to critically think and synthesize information to see the big picture while effectively managing smaller details
• Ability to manage multiple projects with tight deadlines in an environment of constant change with a continuous improvement mindset
• High emotional intelligence and ability to collaborate with both clinical and administrative stakeholders
• Ability to acquire skills and knowledge effectively and efficiently
• Ability to influence people, build relationships and collaborate
• Demonstrated ability to produce high-quality deliverables in a consistent manner

Skills & Experience – Preferred

• Knowledge of process improvement methodologies
• Experience in healthcare or hospital operations consulting
• Strong knowledge of Tableau
• Lean/Six Sigma Certification, or equivalent experience

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

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