Director, Operational Excellence

SCAN Group; Long Beach (CA); Remote; USD 147,000 - 212,000; Full time

Job summary

A leading not-for-profit organization is seeking a Director of Operational Excellence to enhance operational efficiency and quality in healthcare services. The role involves leading strategic initiatives, optimizing workflows, and ensuring compliance across various departments. Ideal candidates will have extensive experience in healthcare operations and a passion for developing high-performing processes. This position offers remote work options and a comprehensive benefits package.

Benefits

Annual bonus

Wellness programs

Generous PTO

401(k) with match

Tuition reimbursement

Qualifications

• 10+ years in healthcare operations management or consulting.
• Green Belt certification required; Black Belt and PMP preferred.

Responsibilities

• Lead initiatives to enhance efficiency and quality across operations.
• Implement Lean, Six Sigma, and standardize processes.

Skills

Leadership

Process Improvement

Analytical Skills

Communication

Education

Bachelor's Degree in Healthcare Administration

Tools

QI Macros

Minitab

Job description

About SCAN

SCAN Group is a not-for-profit organization dedicated to addressing the pressing issues faced by older adults in the United States. As the sole corporate member of SCAN Health Plan, a leading not-for-profit Medicare Advantage plan, we serve over 300,000 members across California, Arizona, Nevada, Texas, and New Mexico. With over 45 years of experience, SCAN is recognized nationally for its expertise in senior healthcare. Our talented team is committed to supporting older adults, innovating healthcare solutions, and providing comprehensive training and growth opportunities. Learn more at www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Director of Operational Excellence is responsible for leading initiatives that enhance efficiency, quality, and performance across SCAN's core operations. Reporting to the Vice President of Operational Excellence, this role involves collaborating across departments to optimize processes, implement solutions, and ensure exceptional service for members, supporting the organization's long-term success.

This position oversees quality assurance, compliance, audit readiness, capacity planning, training, knowledge management, measurement, and continuous improvement. The ideal candidate has a builder's mindset, extensive healthcare operations experience, and a passion for developing high-performing, compliant, and member-focused processes.

You Will

1. Develop and execute operational excellence strategies aligned with enterprise goals to optimize workflows and service delivery.
2. Identify operational pain points and lead initiatives to improve processes and productivity.
3. Implement Lean, Six Sigma, and other practices to standardize work, root-cause analysis, and problem-solving.
4. Establish quality assurance and performance monitoring programs, ensuring compliance and high standards.
5. Lead the development of SCAN's annual readiness program to prepare business units for organizational milestones.
6. Address operational challenges through root-cause investigations and corrective actions.
7. Plan workforce capacity to optimize resource allocation and meet business demands.
8. Coordinate compliance and regulatory audits, maintaining audit readiness.
9. Define and monitor KPIs, audit protocols, and service levels, leveraging data for continuous improvement.
10. Build training and knowledge management systems to support onboarding and ongoing development.
11. Engage with leadership and stakeholders to drive operational initiatives.
12. Mentor and lead teams, fostering a culture of excellence, innovation, and continuous learning.
13. Manage hiring, performance reviews, and staff development.
14. Support SCAN's vision and goals, and undertake other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent in Healthcare Administration.
• Green Belt certification required; Black Belt and PMP preferred.
• 10+ years in healthcare operations management or consulting, with experience in Medicare Advantage and quality assurance programs.
• Experience managing dispersed teams and leading large-scale change initiatives.
• Strong operational, process improvement, and analytical skills.
• Excellent communication, leadership, and organizational skills.
• Proficiency with QI Macros, Minitab, or similar software.
• Ability to build relationships across organizational levels and influence change.

What’s in it for you?

• Salary: $147,900 to $211,530 annually
• Title: Director of Operations
• Remote work with flexible options
• Annual bonus, wellness programs, generous PTO, holidays, 401(k) with match, recognition programs, tuition reimbursement, and more.

We encourage talented individuals to apply and join our mission-driven team committed to making a difference in members' lives and the community.

At SCAN, we are committed to diversity, equity, and inclusion, creating a workforce that reflects our community. We are an Equal Opportunity Employer, and a background check is required.