Director, Operational Crisis & Reputation Management

Capstone Hill Search; Chicago (IL); Hybrid; USD 160,000 - 200,000; Full time

Job summary

Capstone Hill Search is partnering with a leading global investment firm to recruit a Director for the Issues Management & Corporate Reputation team in Chicago.

The role is highly strategic, focused on real-time operational issues and protecting the organization's reputation across a large consumer-facing portfolio.

Preference for Chicago, New York; remote setup possible for a strong candidate.

Qualifications

• Experience advising organizations through operational crises.
• Strong cross-functional leadership and stakeholder management.
• Background in corporate affairs or crisis communications.

Responsibilities

• Operational incidents and business continuity issues
• Property and site-based crises
• Resident and customer issues within a B2C environment
• Law enforcement and emergency response coordination
• Community and local stakeholder issues
• Litigation-sensitive situations
• Executive and corporate reputation
• Crisis preparedness and response

Skills

Crisis communications

Stakeholder management

Cross-functional leadership

Incident response

Job description

Capstone Hill Search is partnering with a leading global investment firm to recruit a Director for the Issues Management & Corporate Reputation team in Chicago.

The role is highly strategic, focused on real-time operational issues and protecting the organization's reputation across a large consumer-facing portfolio.

Preference for Chicago, New York; remote setup possible for a strong candidate.